Carlos Silva
Herriman
Summary
Experienced management and customer service professional with a strong background at Arby’s. Demonstrated ability to train teams and maintain safety compliance, achieving productivity goals consistently. Expertise in cash handling, inventory control, and delivering exceptional service in high-pressure environments. Proficient in programming languages such as Python and Java, with foundational knowledge in HTML and web development.
Overview
2
2
years of professional experience
Work History
Stower
Amazon Fulfillment Center SLC2
West Jordan
04.2025 - 08.2025
- Accurately stowed inventory into bins to ensure efficient order fulfillment.
- Operated order pickers and other warehouse equipment safely and efficiently.
- Built and wrapped pallets for shipment and loaded them onto trucks.
- Maintained a clean, organized, and safe work environment in compliance with safety standards.
- Met or exceeded daily productivity goals.
Shift Manager
Arby’s
Riverton
04.2024 - 08.2024
- Opened and closed the restaurant, including securing premises and setting up/breaking down equipment.
- Conducted inventory checks and maintained proper stock levels.
- Delivered excellent customer service, processes refunds, and resolved guest concerns.
- Monitored food safety by recording temperatures of food, fryers, and cooking equipment.
- Supervised, trained, and motivated team members to meet company standards.
- Ensured compliance with health, safety, and Operational Procedures.
Cashier and Front-end services (Customer service)
Walmart
Herriman
08.2023 - 01.2024
- Greet customers with a friendly attitude and provide excellent customer service.
- Scan and process items accurately and efficiently at the register.
- Balance the cash register at the beginning and end of the shifts.
- Answer customer questions and assist with locating items when needed.
- Follow Walmart’s policies on returns, exchanges, and refunds.
- Supervise or assist with self-checkout.
- Ensure compliance with loss prevention and safety procedures.
Education
Bachelor of Science - Computer Science
Southern Utah University
Cedar City, UT06-2028
High School Diploma -
Herriman High School
Utah06-2024
Skills
- Management
- Cash handling and point-of-sale (POS) systems
- Customer service and problem resolution
- Leadership
- Training
- Team supervisor
- Opening and closing procedures
- Inventory control and stock management
- Food safety and sanitation compliance
- Refunds
- Exchangers
- Returns
- Warehouse operations and order fulfillment
- Safe operation of warehouse equipment
- Time management
- Multitasking in fast-paced environments
- Strong communication
- Teamwork skills
- Customer service
- Heavy lifting
- Inventory organization
- Programming languages
- Web development
- Python proficiency
Languages
Spanish
Native/ Bilingual
Timeline
Stower
Amazon Fulfillment Center SLC2
04.2025 - 08.2025
Shift Manager
Arby’s
04.2024 - 08.2024
Cashier and Front-end services (Customer service)
Walmart
08.2023 - 01.2024
Bachelor of Science - Computer Science
Southern Utah University
High School Diploma -
Herriman High School
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