Carlos Sonny Manzo
Pico Rivera,USA
Summary
Operations Manager with a strong history of optimizing workflows to improve efficiency and meet ambitious targets. Led a diverse team in processing thousands of orders daily, significantly reducing backlog and enhancing service delivery. Focused on continuous improvement and operational excellence in dynamic environments. Ready to utilize vast experience and expertise in any context to facilitate implementation and execution of procedures aimed at achieving operational excellence
Overview
17
17
years of professional experience
Work History
Warehouse Associate
Mckesson Corporation
Santa Fe Springs, California
03.2026 - 06.2026
- Fulfilled orders promptly to meet and exceed challenging daily objectives.
- Utilized scanning equipment for picking, packing and shipping orders.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Prepared orders for shipment by wrapping packages securely with protective materials such as bubble wrap or foam padding.
- Minimized product damage by carefully selecting items during order picking.
- Achieved productivity and accuracy standards to meet company guidelines.
- Collaborated with team members to enhance efficiency of order fulfillment processes.
- Assisted in training new staff on order picking procedures and safety protocols.
- Maintained clean and organized work areas to ensure safety compliance.
Dock Operations
Legacy Drayage
Carson, CA
03.2025 - 11.2025
- Managed daily operations for a team of 12-18 employees in a fast-paced warehouse environment.
- Coordinated inbound overseas shipping containers for long-term or temporary storage on warehouse floor, ensuring optimal space utilization.
- Ensured accurate offload tallies and inventory counts for each container, meeting customer requirements and container specifications.
- Verified shipment documentation from dock staff, including Bills of Lading (BOL), outbound tallies, and HAZMAT instructions, to ensure compliance with company and customer standards.
- Optimized warehouse organization by integrating locations to help reduce overall daily load outs.
- Performed routine equipment maintenance and promptly addressed any potential safety hazards to maintain a safe working environment.
- Compiled and reported weekly inventory data and reported to dispatch.
Restaurant Manager
Chado Tea Room
Pasadena, CA
12.2024 - 03.2025
- Supervised daily operations, managing a team of approximately 10 employees.
- Oversaw all opening and closing procedures to ensure smooth and efficient service.
- Enforced strict hygiene and sanitation standards, maintaining Food Handler Certification and enhancing overall guest safety.
- Ensured compliance with all food safety, sanitation, and handling regulations.
- Managed routine maintenance and addressed equipment needs to ensure optimal restaurant functionality.
- Coordinated logistics for private events and group bookings, ensuring seamless execution and customer satisfaction.
- Prepared and submitted weekly orders for food and dry tea inventory to support daily operations.
- Facilitated retail sales of in-house loose tea products and steepware, driving revenue growth through effective merchandising.
Operations Manager
International Tea Importers
Commerce, CA
05.2020 - 12.2024
- Directed daily operations for team of 50+ employees across three rotating shifts during peak periods, ensuring smooth workflow and operational efficiency.
- Led order fulfillment operations across five brands, managing the shipment of 900-6,000 e-commerce orders daily.
- Workflow Optimization: Successfully reduced a backlog of over 60,000 orders, restoring shipping timelines from an 11-month delay to 1-2 days within the first eight months.
- Oversaw employee productivity and inventory processes, including auditing, receiving, and shipping, to maintain accuracy and streamline operations.
- Rectified any order issues that quarantined 'Unable to Ship' type orders daily to prevent logistical delays to customers.
- Safety and Compliance: Developed and implemented Standard Operating Procedures (SOP) and Good Manufacturing Practices (GMP), while maintaining rigorous routine safety management. Implemented daily facility and maintenance cleaning logs for each department.
- Project Management: Prepared and staged inventory for Amazon FBA fulfillment.
- Managed daily attendance records for employees, ensuring accurate payroll processing.
- Delivered weekly operational updates to remote executives, highlighting staff performance, technical challenges, and recommended process improvements.
Project Manager
S.E Pipeline Construction
Santa Fe Springs, CA
04.2016 - 05.2020
- Coordinated service jobs with SoCal Gas, collaborating closely with superintendents, foremen, and the dispatch office to meet completion deadlines.
- Reviewed and refined service job submissions and field site blueprints from foremen to ensure clarity and accuracy of measurements, addressing any deviations from the project plan.
- Secured city permits for work, ensuring compliance with local regulations for smooth project execution.
- Led team of 4 field clerks responsible for managing job paperwork submitted by foremen and superintendents upon job completion.
- Provided on-site support to foremen and superintendents, assisting with various operational needs to keep projects on schedule.
- Marked excavation sites using white chalk paint in compliance with USA Dig Alert requirements to ensure safe and accurate utility responses.
Warehouse Associate / QA & QC Specialist
Shangri-La Tea Co
Santa Fe Springs, CA
05.2009 - 11.2012
- Certified forklift operator with experience on all forklift types, specializing in seated electric and propane lifts.
- Fulfilled daily orders for shipment via LTL freight and UPS, ensuring timely and accurate delivery.
- Advanced to shipping and receiving roles, preparing shipments for postal and commercial transport while implementing cost-effective and secure packing methods to maintain product integrity during transit.
- Maintained strict cleanliness and organization standards in a food service facility, adhering to all safety and sanitation guidelines.
- Conducted quality spot checks to ensure products consistently met company expectations and standards.
- Inspected and documented incoming shipments of raw unflavored tea, ensuring compliance with quality control standards across 11 to 15 containers.
- Contributed to Research & Development by evaluating new flavor samples, recording detailed data in Excel, and conducting product trials to refine and perfect flavor profiles for potential new offerings.
- Advanced to an office role due to strong performance and work ethic, processed purchase orders for warehouse team to execute staging and shipping.
Education
High School Diploma -
Sonora High School
La Habra06-2008
Skills
- Shipping and receiving
- Warehouse organization
- Inventory management
- Quality Control
- Process optimization
- Operations Management
- Problem Solving
- Critical Thinker
- Team leadership
- Employee Management
- Forklift operation
References
- Mohsin Hussain, (850) 339-8869
- Justin Piccini, (210) 562-9660
Timeline
Warehouse Associate
Mckesson Corporation
03.2026 - 06.2026
Dock Operations
Legacy Drayage
03.2025 - 11.2025
Restaurant Manager
Chado Tea Room
12.2024 - 03.2025
Operations Manager
International Tea Importers
05.2020 - 12.2024
Project Manager
S.E Pipeline Construction
04.2016 - 05.2020
Warehouse Associate / QA & QC Specialist
Shangri-La Tea Co
05.2009 - 11.2012
High School Diploma -
Sonora High School