Carlos Suero
New York
Summary
Approachable individual with excellent communication, problem-solving, and organizational skills. Passionate about helping others succeed. Fosters sense of community among residents to support individuals in times of need.
Overview
1
1
year of professional experience
Work History
Resident Advisor
Lloyd Staffing / DHS
08.2023 - Current
- Assist in the monitoring and development of residents' daily independent living skills
- Monitor and ensure quality intake services are being provided to clients
- Establish and cultivate professional and positive relationships with families
- Utilize evidence-based practice models including person-centered planning, motivational interviewing, trauma-informed care, culturally sensitive, and strengths-based approaches
- Perform and confirm all daily room and bed inspections are taking place
- Manage operations desk: ensure documentation of client whereabouts, answer phones when necessary
- Work collaboratively with building staff to assist tenants and ensure tenant safety
- Culturally sensitive registration, intake, roster tracking, and assessment
- Coordinate with the NYC Department of Education (DOE) on student registration, school placement, attendance, transportation, and troubleshooting as needed.
Generalist
Medrite Urgent Care
12.2022 - 03.2024
- Provided compassionate and comprehensive care to a diverse patient population within a shelter setting, addressing medical, emotional, and social needs
- Conducted initial patient assessments, prioritizing medical concerns, and ensuring prompt attention to urgent cases, effectively managing limited resources in a high-demand environment
- Developed and delivered health education programs and workshops, empowering shelter residents with the knowledge and skills to make informed decisions about their health and well-being
- Maintained meticulous electronic medical records (EMR) and ensured compliance with privacy regulations, facilitating seamless communication among interdisciplinary care teams
- Actively participated in quality improvement initiatives, identifying opportunities to enhance healthcare services within the shelter and contributing to evidence-based practice.
Education
Emergency Medical Technician Certification -
Hostos Community College
Associate Degree in Marketing -
Borough of Manhattan Community College
01.2021
Skills
- Strong Communication Skills
- Empathy and Sensitivity
- Organizational Skills
- Resourcefulness
- Teamwork
- Crisis Intervention Skills
- Conflict Resolution
- Adaptability
- Client Advocacy
- Resident monitoring
- Security Procedures
- Written Communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Resident Advisor
Lloyd Staffing / DHS
08.2023 - Current
Generalist
Medrite Urgent Care
12.2022 - 03.2024
Emergency Medical Technician Certification -
Hostos Community College
Associate Degree in Marketing -
Borough of Manhattan Community College
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