Idania Maldonado

Working cooperatively with hotel operations and security staff,assist the Community Associates in welcoming and engage with migrant and asylum-seeking residents as they enter the sanctuary hotel and navigate New York City.Responsible for assisting with tasks including, but not limited to, the following: culturally sensitive registration, intake roster tracking and assessments; referrals to address resident needs such as interpretation and translation services, ESL instruction,childcare,medical care coordination,immigration legal services,school registration,placement and transportation.Coordinate with city agencies such as Mayors Office of Immigration Affairs (MOIA),NYC Department of Education (DOE), immigration services, and other community based organizations; other tasks as necessary to facilitate delivery of necessary services to clients,including storage and distribution of packaged meals.

• Answer phones, coordinate and schedule meetings, prepare and distribute medical supplies, handle confidential information and documents with discretion and maintain their proper organization, insurance verification, data entry.

• Data entry, answering phones, managed calendars, scheduled tutoring, assisting customers with their orders, providing customer service.

• Provided administrative support to the CEO and other executives, managed calendars, scheduled appointments, arranged meetings and conferences, prepared and distributed reports, presentations, and other materials, handled confidential documents and maintained their proper organization, managed work orders for sales representatives.