Carlos Thomas
Olive Branch,MS
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
23
23
years of professional experience
Work History
Appliance Installer
The Trucking Pros, LLC.
02.2024 - 06.2024
- Loaded and secured appliances from warehouse each morning
- Operated 26ft box truck to transport freight
- Installed major appliances including refrigerators, washing machines, dryers, electric stoves
- Provided top notch customer service to customers
Dispatcher
The Trucking Pros LLC
02.2019 - 02.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 25 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
Sr Computer Techinician
St Jude Children's Research Hospital
01.2001 - 01.2019
- Supported end-users with prompt assistance in technical matters, improving overall user satisfaction.
- Spearheaded the implementation of virtualization technologies to consolidate server infrastructure, reducing operational costs significantly.
- Provided comprehensive training sessions for staff members on the use of vital software applications, enhancing their proficiency levels significantly over time.
- Enhanced system performance by diagnosing and resolving complex hardware and software issues.
- Facilitated smooth transitions during company-wide hardware or software updates, minimizing disruption to daily operations.
- Streamlined IT operations for increased efficiency, implementing new processes and procedures for troubleshooting and maintenance.
Education
State Technical College
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Customer Relations
- Dispatch Coordination
- Schedule Management
- Updating logs
- Route Planning
- Closing tickets
- Technical aptitude
- Verifying coverage
- Critical Thinking
- Active Listening
- Multitasking Abilities
- Effective Communications
- Microsoft Office
- Organizational Skills
- Teamwork and Collaboration
Timeline
Appliance Installer
The Trucking Pros, LLC.
02.2024 - 06.2024
Dispatcher
The Trucking Pros LLC
02.2019 - 02.2024
Sr Computer Techinician
St Jude Children's Research Hospital
01.2001 - 01.2019
State Technical College
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