Summary
Overview
Work History
Skills
Timeline
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Carlos Torres Espinoza

Phoenix,AZ

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

Service Agent

Gate 1 Travel
04.2022 - 05.2024
  • Managed high call volumes while maintaining excellent customer service standards for prompt issue resolution.
  • Sought ways to improve processes and services provided.
  • Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Underwriter

Freedom Debt Relief
06.2016 - 04.2022
  • Evaluated loan applications for affordability and conformance with underwriting guidelines.


  • Built strong relationships with lenders, brokers and clients for constructive communications.
  • Managed a portfolio of high-risk clients, implementing tailored underwriting guidelines to minimize losses while maintaining growth opportunities.
  • Made approval and denial recommendations by determining accurate risk levels.

Technical Support Representative

Dish Network
01.2014 - 06.2016
  • Tested new software and hardware prior to deployment.
  • Installed and configured operating systems and applications.
  • Skilled at working independently and collaboratively in a team environment.
  • Diagnosed and troubleshot hardware, software and network issues.

Skills

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Timeline

Service Agent

Gate 1 Travel
04.2022 - 05.2024

Underwriter

Freedom Debt Relief
06.2016 - 04.2022

Technical Support Representative

Dish Network
01.2014 - 06.2016

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Carlos Torres Espinoza