Carlos Torres Espinoza
Phoenix,AZ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Service Agent
Gate 1 Travel
04.2022 - 05.2024
- Managed high call volumes while maintaining excellent customer service standards for prompt issue resolution.
- Sought ways to improve processes and services provided.
- Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Underwriter
Freedom Debt Relief
06.2016 - 04.2022
- Evaluated loan applications for affordability and conformance with underwriting guidelines.
- Built strong relationships with lenders, brokers and clients for constructive communications.
- Managed a portfolio of high-risk clients, implementing tailored underwriting guidelines to minimize losses while maintaining growth opportunities.
- Made approval and denial recommendations by determining accurate risk levels.
Technical Support Representative
Dish Network
01.2014 - 06.2016
- Tested new software and hardware prior to deployment.
- Installed and configured operating systems and applications.
- Skilled at working independently and collaboratively in a team environment.
- Diagnosed and troubleshot hardware, software and network issues.
Skills
Problem-solving aptitude
De-Escalation Techniques
Active Listening
Timeline
Service Agent
Gate 1 Travel
04.2022 - 05.2024
Underwriter
Freedom Debt Relief
06.2016 - 04.2022
Technical Support Representative
Dish Network
01.2014 - 06.2016