Carlos Trancoso

Dedicated Customer Service Representative with experience as a Subject Matter Expert. Meets goals and job requirements using time management and multitasking skills developed through exposure to fast-paced environments. Provides costumer satisfaction through comprehensive knowledge of subject, persistence in problem solving, and engaging rapport. Applies professionalism and empathy in escalated situations; traits acquired from exposure to supervisor-level calls. Maintains excellent communication with management and associates in the interest of the betterment of a company.