Carlos Tremols
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. At the core of my success lies my exceptional interpersonal communication skills. I thrive in building authentic connections with clients, colleagues, and stakeholders. My ability to listen actively, empathize with clients' needs, and articulate solutions in a relatable manner has been a key driver in achieving sales targets and fostering long-term partnerships.
Overview
10
10
years of professional experience
Work History
Sales Division Leader
Sunrise Solar
01.2023 - Current
- Managed a division consisting of 12 sales team members split into 4 teams of 3, each led by a team lead that I assigned.
- Achieved divisional goals through strategic planning, delegation of tasks, and effective time management.
- Streamlined processes by identifying areas for improvement and implementing innovative solutions to optimize efficiency.
- Implemented training programs for new hires, improving their skills and expediting their integration into the team.
- Presented progress reports to senior management regularly, ensuring transparency in operations and facilitating informed decision making.
Senior Energy Consultant
Shine Solar
10.2020 - 01.2023
- Increased solar sales by developing and maintaining relationships with key clients and partners.
- Boosted customer satisfaction levels by delivering timely and accurate information on solar products and services.
- Improved team performance by providing ongoing training, support, and motivation to fellow sales representatives.
- Streamlined sales processes by creating efficient tools for tracking leads, proposals, and project statuses.
- Contributed to company growth objectives by consistently meeting or exceeding monthly sales quotas.
Sales Manager
State Farm
08.2017 - 09.2020
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Senior Customer Service Agent
American Airlines
01.2014 - 08.2017
- Mentored junior agents to develop their skills and elevate the team''s overall performance.
- Reduced customer complaints by promptly identifying problems and implementing effective solutions.
- Earned multiple recognition awards for outstanding performance in achieving client satisfaction scores.
- Established rapport with customers through active listening and personalized attention, fostering long-term relationships based on trust and loyalty.
Education
Business Management
Florida International University
Miami, FLAssociate of Arts - Business Management
Miami Dade College
Miami, FL01.2014
Skills
- Training and Coaching
- Team Management
- Mentoring Abilities
- Interviewing Abilities
- Customer Relations
- Organizational Skills
- Industry Knowledge
- Financial Operations
- Goal Setting
- Time Management
- Relationship Building
- Process Improvement
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Division Leader
Sunrise Solar
01.2023 - Current
Senior Energy Consultant
Shine Solar
10.2020 - 01.2023
Sales Manager
State Farm
08.2017 - 09.2020
Senior Customer Service Agent
American Airlines
01.2014 - 08.2017
Business Management
Florida International University
Associate of Arts - Business Management
Miami Dade College
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