Carlos Trevino
Palmdale,CA
Summary
At the Department of Motor Vehicles I'm excelling in cash handling and superior customer service. Recognized for enhancing workflow efficiency and training new staff, while fostering a collaborative team environment. Highly dependable and effective communicator, dedicated to achieving customer satisfaction.
Overview
8
8
years of professional experience
Work History
Motor Vehicle Representative
Department of Motor Vehicles
10.2017 - Current
- Provided accurate information regarding vehicle licensing procedures to enhance customer satisfaction.
- Collaborated with team members to streamline workflow processes and reduce processing times.
- Trained new staff on operational procedures and customer service excellence standards.
- Demonstrated strong attention to detail when examining identification documents presented during motor vehicle transactions, protecting against potential fraud or misrepresentation cases.
- Promoted excellent customer service standards by promptly addressing client concerns or complaints, working towards mutually beneficial resolutions whenever possible.
- Streamlined workflow with consistent communication and collaboration among team members, resulting in a more efficient work environment.
- Contributed to an inclusive work environment by maintaining open lines of communication and treating all team members with respect and consideration.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
Education
High School Diploma -
Pete Knight High School
Palmdale, CASkills
Cash Handling Expertise
Superior Customer Service
Highly Dependable
Effective Communication
Team Player
Fast Learner
Timeline
Motor Vehicle Representative
Department of Motor Vehicles
10.2017 - Current
High School Diploma -
Pete Knight High School