Julie Neal
San Rafael,CA
Summary
Adept at document verification and fostering teamwork, I significantly enhanced the efficiency of vehicle registration processes at the Department of Motor Vehicles. Leveraging analytical skills and a detail-oriented approach, I mentored new hires and streamlined transaction systems, achieving a notable increase in customer satisfaction rates. Highly skilled Motor Vehicle Representative with comprehensive knowledge in vehicle registration, customer service, and traffic laws. Known for exceptional problem-solving skills and ability to handle high-pressure situations. Demonstrated success in educating customers about motor vehicle regulations and procedures while providing top-notch customer service. Strong administrative acumen underpins effective operation of motor vehicle department functions.
Overview
21
21
years of professional experience
Work History
Motor Vehicle Representative
Department of Motor Vehicles
NOVATO, CA
03.2004 - Current
- Assisted customers with vehicle registration, licensing and titling services.
- Verified document authenticity to process license application.
- Provided assistance in answering questions from customers regarding their driver's license status.
- Monitored inventory levels of supplies needed for Motor Vehicle Registration Services.
- Issued license plates, stickers, titles and registrations upon completion of required paperwork.
Senior Motor Vehicle Technician
Department of Motor Vehicles
NOVATO, CA
08.2022 - 12.2023
Daily Deposit, maintain change fund
Mentor new hires
- Assisted customers with vehicle registration, licensing and titling services.
- Processed customer payments for motor vehicle transactions.
- Maintained accurate records of all transactions in database system.
- Resolved customer inquiries related to Motor Vehicle services via phone and email.
- Ensured compliance with federal, state and local laws regarding motor vehicle registration policies and procedures.
- Performed data entry into the DMV computer system using correct codes to process applications correctly.
- Reviewed customer applications for completeness before processing them through the DMV system.
- Compiled reports summarizing Motor Vehicle Registration activities on a daily basis.
Education
General Studies
Saddleback College
Irvine, CASkills
- Document verification
- Adaptive learning
- Budgeting and finance
- Appointment scheduling
- Insurance verification
- Cash handling expertise
- Transaction processing
- Fee calculation
- Professional ethics
- Dispute resolution
- Active listening
- Teamwork
- Detail orientation
- Scheduling appointments
- Time management
- Problem-solving
- Money handling
- Verbal communication
- Analytical skills
- Deadline management
- Multitasking
Accomplishments
- State of California Department of Motor Vehicles Outstanding Public
- commendations 2021
Timeline
Senior Motor Vehicle Technician
Department of Motor Vehicles
08.2022 - 12.2023
Motor Vehicle Representative
Department of Motor Vehicles
03.2004 - Current
General Studies
Saddleback College