DOMINIQUE LEE
Chicago,IL
Summary
Dynamic professional with a proven track record at the Illinois Secretary of State, adept in document verification and fostering networking relationships. Excelled in transaction processing and customer service, exceeding expectations and achieving recognition for exceptional service. Skilled in adaptive learning, ensuring compliance with policies and enhancing team collaboration.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Motor Vehicle Representative
Illinois Secretary Of State
CHICAGO, IL
12.2013 - Current
- Review client documentation, including contracts, invoices, and bank statements.
- Identify discrepancies in title documents, investigated causes, and proposed solutions.
- Prepare detailed audit documents for review by senior auditors.
- Ensure timely completion of all assigned tasks within set deadlines.
- Exceed customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Provide support and guidance to colleagues to maintain a collaborative work environment.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Operate cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Food Service Cashier
Sodexo Food Service (Shedd Aquarium)
CHICAGO, IL
03.2004 - 01.2014
- Greeted customers promptly and responded to questions.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Followed established health and safety guidelines while handling food items.
- Built and maintained productive relationships with employees.
- Counted and balanced cashier drawers.
- Operated POS systems correctly when completing transactions.
- Frequently communicated with other team members to ensure smooth operations.
Mail Sorter
U.S Postal Service
CHICAGO, IL
11.2002 - 12.2003
- Collaborated with other employees to complete large shipment orders and during high-volume mailing periods.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Assisted in loading and unloading of trucks when necessary.
- Separated mail to be transported to relay boxes along route for subsequent delivery.
Education
Bachelor of Science - Nursing
Chicago State University
Chicago, IL06-2027
Associate of General Studies - Pre-nursing
Kennedy King College
Chicago, IL07-2021
Skills
- Transaction processing
- Networking and relationship building
- Adaptive learning
- Policy adherence
- Document verification
- Insurance verification
Certification
- CPR Certification
References
References available upon request.
Timeline
Motor Vehicle Representative
Illinois Secretary Of State
12.2013 - Current
Food Service Cashier
Sodexo Food Service (Shedd Aquarium)
03.2004 - 01.2014
Mail Sorter
U.S Postal Service
11.2002 - 12.2003
Bachelor of Science - Nursing
Chicago State University
Associate of General Studies - Pre-nursing
Kennedy King College
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