Ovilia Rodriguez
Riverside,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor. Motivated to maintain customer satisfaction, speed and process optimization. As well as being articulate, energetic and results-oriented for developing relationships. As a professional customer service representative bringing top-notch skills in oral and written communication, active listening, analytical problem-solving skills, and understanding customer needs,while providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Motor Vehicle Representative
State Of California Department Of Motor Vehicles
Riverside, CA
11.2018 - Current
- Provided resolution to customer queries related to Motor Vehicle services over phone and email.
- Utilized effective problem-solving skills to address and resolve customer inquiries with speed and efficiency.
- Ensured accurate and up-to-date customer profiles in the DMV database.
- Aided customers by answering inquiries about their driver's license status.
- Assisted customers with understanding the costs involved in registering a new or used vehicle.
- Assisted clients in filling out necessary paperwork for Motor Vehicle Registration Services.
- Successfully handled a high volume of incoming calls with professionalism and efficiency.
- Ensured high level of customer satisfaction through excellent service.
Motor Vehicle Field Representative
State Of California Department Of Motor Vehicles
Stanton, CA
05.2015 - 11.2018
- Verified and validated customer applications for processing in the DMV system.
- Assisted customers in navigating various choices for registering their vehicles or renewing license plate stickers.
- Ensured accurate processing of applications by meticulously inputting data into the DMV computer system with proper codes.
- Ensured accurate and up-to-date customer profiles in the DMV database by making necessary updates.
- Processed necessary paperwork for issuing license plates, stickers, titles and registrations.
- Provided guidance and support to customers seeking information on their driver's license status.
- Processed customer payments for motor vehicle transactions.
- Verified accuracy of ownership documents to ensure proper vehicle documentation.
- Received and recorded payments for fees and fines, ensuring accurate tracking, issuance of receipts, and computer system updates.
- Exemplified outstanding public relations skills while tending to customers' needs.
Office Clerk
City of Pomona City Clerks Office
Pomona, CA
01.2012 - 02.2015
- Efficiently handled tasks related to document preparation, scanning, and archiving in the back office workflow.
- Efficiently handled multi-line telephone system and directed calls to the right individuals.
- Supported office clerical functions by utilizing word processing and various software applications, email communication, and operating office machinery.
- Utilized computer system to organize and archive scanned documents.
- Assisted with various administrative duties including document typing, paper filing, as well as scanning/photocopying/faxing essential documents.
Education
GED -
Mount San Antonio Community College
Walnut, CA06-2010
Some College (No Degree) - Psychiatric Technician
Mount San Antonio Community College
Walnut, CASkills
- Vehicle registration knowledge
- Driver's license processing
- Empathy and patience
- Adaptive Learning
- Transaction Processing
- Appointment Scheduling
- Insurance Verification
- Customer Education
- Document Verification
- Professionalism
- Problem-solving abilities
- Data Acquisition
- Professional Demeanor
- Interpersonal Skills
- Application Review
- Active Listening
- Continuous Improvement
- Team Collaboration
- Data Entry
- Customer Service
Affiliations
- Enjoy reading
- Helping other especially the elderly and disabled
Languages
Spanish
Full Professional
Accomplishments
- Certificates of Recognition for Superior Public Service
References
References available upon request.
Timeline
Motor Vehicle Representative
State Of California Department Of Motor Vehicles
11.2018 - Current
Motor Vehicle Field Representative
State Of California Department Of Motor Vehicles
05.2015 - 11.2018
Office Clerk
City of Pomona City Clerks Office
01.2012 - 02.2015
GED -
Mount San Antonio Community College
Some College (No Degree) - Psychiatric Technician
Mount San Antonio Community College
Similar Profiles
Shari JacquettShari Jacquett
Driver Safety Hearing Officer at State of California, Department of Motor VehiclesDriver Safety Hearing Officer at State of California, Department of Motor Vehicles
Jose Armando Carrillo GarciaJose Armando Carrillo Garcia
Motor Vehicle Representative at State Of California Department Of Motor VehiclesMotor Vehicle Representative at State Of California Department Of Motor Vehicles
Alyssa WoodsAlyssa Woods
Examiner at State Of California Department Of Motor VehiclesExaminer at State Of California Department Of Motor Vehicles