Christina Tamburro
Bethpage,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Motor Vehicle Representative
Department Of Motor Vehicles
10.2018 - Current
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Performed routine data entry or document management.
- Assisted in the implementation of new software systems for motor vehicle registration and licensing, ensuring a smooth transition with minimal disruption to daily operations.
- Improved customer satisfaction by efficiently processing motor vehicle transactions and addressing inquiries.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Maintained strict confidentiality regarding sensitive customer information, adhering to legal guidelines and company policies at all times.
- Promoted excellent customer service standards by promptly addressing client concerns or complaints, working towards mutually beneficial resolutions whenever possible.
- Contributed to a positive work atmosphere by actively participating in staff meetings, trainings, and performance evaluations.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
- Assisted customers in obtaining driver''s licenses by thoroughly reviewing applications and administering appropriate tests according to state regulations.
- Conducted exams and tests, graded responses and accurately determined licensing approvals and data verification.
Customer Service Representative
LensDirect
03.2012 - 10.2018
- Increased efficiency and team productivity by promoting operational best practices.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed timely and effective replacement of damaged or missing products.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Developed and updated databases to handle customer data.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Account Representative
KinderKare
01.2010 - 03.2012
- Developed, maintained and utilized diverse client base.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Analyzed accounts for delinquencies and other ongoing issues.
- Consistently exceeded quota expectations leading the way among fellow representatives.
- Streamlined account management processes to improve efficiency and reduce errors.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Contributed to team objectives in fast-paced environment.
Education
No Degree - Business Management With Coding And Development
Eastern Gateway Community College
Steubenville, OH06.2027
Skills
- Legal Terminology
- Staff Scheduling
- Data Verification
- Purchasing
- Document Verification
- Payment Collection
- Report Preparation
- Data Acquisition
- Public Service
- Insurance Verification
- Empathy and patience
- Vehicle registration knowledge
Timeline
Motor Vehicle Representative
Department Of Motor Vehicles
10.2018 - Current
Customer Service Representative
LensDirect
03.2012 - 10.2018
Account Representative
KinderKare
01.2010 - 03.2012
No Degree - Business Management With Coding And Development
Eastern Gateway Community College
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