Andrea Ortega
Reseda,CA
Summary
Detailed oriented, takes pride in work and always want to learn more. A team player, dependable, willing to always help where needed.
Overview
11
11
years of professional experience
Work History
Motor Vehicle Representative
Department Of Motor Vehicles
02.2018 - Current
- Provide exceptional customer service to the public.
- Excellent communication and analytical skills.
- Great at problem solving and using my resources to help customers.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Data entry experience.
- Experience with Word and Excel programs.
- Trained to process applications for the Virtual Field Office in a timely manner.
- Region's Subject Matter Expert (SME) for Virtual Field office. Assisting technicians on complicate cases or questions.
- Assist management with phone calls when needed, help with notes and materials for trainings.
Pharmacy Technician
CVS Pharmacy
04.2013 - 05.2018
- Type new prescriptions, calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Answered incoming phone calls and addressed questions and request from both customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved insurance billing, computer system and customer service issues.
Education
High School Diploma -
Grover Cleveland Charter High School
Reseda, CA06.2007
No Degree - General Studies
Los Angeles Valley College
Van Nuys, CASkills
- Database Management
- Document Verification
- Problem-Solving Abilities
- Researching Skills
- Data Verification
- Legal Documentation
- Document Preparation
- Database Updates
Timeline
Motor Vehicle Representative
Department Of Motor Vehicles
02.2018 - Current
Pharmacy Technician
CVS Pharmacy
04.2013 - 05.2018
High School Diploma -
Grover Cleveland Charter High School
No Degree - General Studies
Los Angeles Valley College