Carlos Uceta
Paterson
Summary
Dynamic Computer Technician with proven expertise at PLAN IT ROI in diagnosing and resolving complex hardware and software issues. Skilled in computer assembly and device configuration, I excel in training teams and enhancing operational efficiency. Recognized for fostering a collaborative environment and implementing effective troubleshooting techniques to optimize system performance.
Overview
14
14
years of professional experience
Work History
Computer Technician
PLAN IT ROI
04.2016 - 02.2025
- Diagnosed and resolved hardware and software issues for various computer systems.
- Configured and maintained network infrastructure, including routers and switches.
- Trained junior technicians on troubleshooting techniques and best practices.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Recommended new and replacement hardware and software purchases.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Collaborated with team members to troubleshoot complex technical issues, resulting in faster resolution times.
- Trained new team members on best practices in managing computer systems effectively, fostering a culture of continuous learning among staff members.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Generated reports for customer service issues and repair records.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Sanitation Lead
POPCORN INDIANA
05.2011 - 12.2015
- Oversaw sanitation operations, ensuring compliance with health and safety regulations.
- Developed and implemented cleaning protocols to enhance operational efficiency.
- Trained and mentored staff on best practices for sanitation procedures.
- Conducted regular inspections of equipment and facilities to identify cleanliness issues.
- Coordinated the scheduling of sanitation tasks to minimize disruption in operations.
- Led training in sanitation and cleaning practices.
- Stored chemicals in compliance with [Name] regulations.
- Reduced risk of contamination through regular monitoring and cleaning of production areas.
- Delegated assignments and verified work quality and completion according to facility and regulatory standards.
- Maintained a safe work environment by promptly addressing any identified hazards or concerns.
- Consistently maintained a professional demeanor, leading by example and fostering a positive work environment for the entire sanitation team.
- Ensured compliance with food safety regulations by conducting thorough equipment inspections and maintenance.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Supervised supplies in inventory and submitted reorder requests.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Maintained optimal supply levels to meet daily and special cleaning needs.
Education
Bachelor of Science - Industrial Engineering
UNIVERSIDAD TECNOLOGICA DE SANTIAGO UTESA
Mao Valverde Dominican Republic09-2009
Skills
- Computer assembly
- Desktop and laptop installations
- Computer troubleshooting
- Installation and repair
- System upgrades
- Hardware installation
- Device configuration
Languages
English
Limited Working
Timeline
Computer Technician
PLAN IT ROI
04.2016 - 02.2025
Sanitation Lead
POPCORN INDIANA
05.2011 - 12.2015
Bachelor of Science - Industrial Engineering
UNIVERSIDAD TECNOLOGICA DE SANTIAGO UTESA