Darius Woods
Julian,North Carolina
Summary
Computer Repair Technician with 3 years of experience in diagnosing and repairing electronic hardware. Experience in software installation and hardware troubleshooting, as well as a strong commitment to customer service. A born problem solver with the ability to effectively communicate with my team and provide high quality technical repairs to end users and enterprises. Consistently able to achieve high levels of customer satisfaction through quality service and my dedication to excellence.
Overview
3
3
years of professional experience
Work History
Computer Technician
Cell Tech
Hillsborough, NC
04.2024 - Current
- Diagnosed and repaired hardware and software issues for a variety of Windows, HP, Google and Acer devices.
- Configured and installed operating systems and applications on customer equipment.
- Maintained accurate records of repairs and services performed for inventory management.
- Collaborated with team members to streamline repair processes and improve service efficiency.
- Able to preform above quota repairs, resulting in an average of 20-25 computers repaired daily.
- Trained new staff on troubleshooting and repair techniques and protocols
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Conducted routine maintenance on computers to ensure optimal performance.
- Proved successful working within tight deadlines and a fast-paced environment.
Computer Technician
Lenovo
Whitsett, NC
01.2023 - 03.2024
- Diagnosed and repaired hardware and software issues for a variety of Windows, HP, Google and Acer devices.
Configured and installed operating systems and applications on customer equipment.
Maintained accurate records of repairs and services performed for inventory management.
Collaborated with team members to streamline repair processes and improve service efficiency.
Able to preform above quota repairs, resulting in an average of 20-25 computers repaired daily.
Trained new staff on troubleshooting and repair techniques and protocols
Used diagnostic tools to identify hardware failures and replace non-functional components.
Conducted routine maintenance on computers to ensure optimal performance.
Proved successful working within tight deadlines and a fast-paced environment.
Education
Associate of Applied Science - Computer Science
Guilford Technical Community College
Jamestown, NC06-2022
Skills
- Technical proficiency
- Customer support skills
- Collaborative skills
- Computer component Repairs
- Desktop and laptop installations
- Computer assembly
- Computer troubleshooting
- Installation and repair
- Attention to detail
- Technical issue resolution
- Critical thinking
- Preventive Maintenance
Timeline
Computer Technician
Cell Tech
04.2024 - Current
Computer Technician
Lenovo
01.2023 - 03.2024
Associate of Applied Science - Computer Science
Guilford Technical Community College