Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Carlos Urbina

Dallas,GA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Volunteer

Ser Familia
01.2018 - Current
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Skilled at working independently and collaboratively in a team environment.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Represented the organization positively and professionally while providing the community with much-needed services.

Intern

Georgia State University
09.2023 - 12.2023
  • Analyzed problems and worked with teams to develop solutions.
  • Conducted extensive research for startup company projects.
  • Assisted in developing integrated marketing strategies for small businesses.
  • Collaborated with team members to help expand marketing channels.
  • Assisted with the development of event strategies and tactical plans to promote the accomplishment of marketing goals.
  • Researched competitor trends and interpreted findings, reporting conclusions to supervisor.
  • Practiced search engine optimization to maximize efforts in creating brand awareness.
  • Created customized marketing materials to increase product awareness.
  • Researched and evaluated potential new markets and products.
  • Conducted primary and secondary research to better understand customer needs and behaviors.

Delivery Driver

Pacific Spice
01.2020 - 02.2022
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.

Hospitality Worker

Hampton Inn By Hilton
08.2018 - 01.2019
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Observed established health and safety regulations to safeguard teams and guests.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Trained new staff members in customer service techniques and hotel operations.
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.

Education

BBA - Marketing

Georgia State University
Atlanta, GA
12.2023

Associate of Science - Business Administration

Georgia Highlands College
Cartersville, GA
05.2019

GED -

North Paulding High School
Dallas, GA
04.2014

Skills

  • Market Research Analysis
  • Brand Development
  • Mobile Marketing
  • Google Analysis
  • Strategic Marketing
  • Social Media
  • Community Engagement
  • Event Setup
  • Computer Skills
  • Market Research

Certification

  • Advanced analytics, Google - 2022-2026
  • Analytics for beginners, Google - 2022-2026

Languages

Spanish
Native or Bilingual

Timeline

Intern

Georgia State University
09.2023 - 12.2023

Delivery Driver

Pacific Spice
01.2020 - 02.2022

Hospitality Worker

Hampton Inn By Hilton
08.2018 - 01.2019

Volunteer

Ser Familia
01.2018 - Current

BBA - Marketing

Georgia State University

Associate of Science - Business Administration

Georgia Highlands College

GED -

North Paulding High School

Similar Profiles

CREATE PROFILE
Carlos Urbina