Carlos Vasquez
Revere,MA
Overview
7
7
years of professional experience
Work History
Café Ambassador
Capital One
Boston
01.2020 - Current
- Create and manage a 5-10 people person team's schedule, coordinate and communicating changes
- Responsable utilization of corporate card for Café expenditure, managing and tracking budget to ensure sufficient funds and timely submission of expense reports
- Coordinate and execute Zoom meetings on a weekly basis ensuring all parties receive a proper invitation link and notice of schedule call
- Manage travel logistics, including booking flights, hotels and ground transportation
- Plan and execute team lunches, outings and after office activities including corporate events with, but not limited to, nonprofit organizations
- Plan quarterly volunteering events activities for team members
- Mentor and train new hires to provide legendary customer experience.
Assistant Manager
Peet's Coffee
Somerville
04.2017 - 12.2019
- Oversee daily operations, ensuring the shop runs smoothly and efficiently
- Manage staff schedule, inventory, and order supplies
- Organize special events, including community activities, product launches, and seasonal promotions
- Assist in financial reporting by monitoring daily sales, handle cash deposits, and manage expense tracking
- Work closely with colleagues to ensure efficient workflow and a positive working environment
- Maintain high levels of customer satisfaction by addressing complaints, resolving issues, and ensuring friendly environment
- Lead and supervise a team of baristas and support staff by conducting training sessions on coffee preparation, customer service, and shop procedures.
Education
Bachelor's Degree in Business Management (Magna Cum Laude) -
University of Massachusetts Boston
Boston, MAInternational Studies Program -
Florence University of the Arts
FlorenceSkills
- Well-managed
- Detail-oriented
- Proficiency in G-Suites
- Microsoft Suites
- Calendar management
- Problem solving
- Event planning
- Adaptability
Timeline
Café Ambassador
Capital One
01.2020 - Current
Assistant Manager
Peet's Coffee
04.2017 - 12.2019
Bachelor's Degree in Business Management (Magna Cum Laude) -
University of Massachusetts Boston
International Studies Program -
Florence University of the Arts