Carlos Virella
Seabeck,WA
Summary
Dynamic Surveillance Supervisor with extensive experience at Empire City Casino, adept at enhancing security protocols and mitigating risks through advanced video surveillance and incident reporting. Proven ability to lead teams, foster collaboration, and implement effective training programs, ensuring a safe environment while maintaining compliance with gaming regulations.
Overview
19
19
years of professional experience
Work History
Surveillance Officer
Suquamish Tribe
Suquamish, WA
04.2013 - Current
- Oversaw surveillance systems to uphold safety and security standards.
- Executed regular inspections to identify and mitigate potential security threats or breaches.
- Documented and managed comprehensive logs of incidents and activities for review and analysis.
- Partnered with law enforcement to facilitate investigations and resolve incidents.
- Evaluated video footage to strengthen investigative processes and improve security protocols.
- Compiled comprehensive reports detailing findings from surveillance activities for management review.
- Executed process improvements to optimize efficiency of surveillance operations.
- Secured company assets through vigilant monitoring of all vulnerable areas.
- Ensured safety of staff and visitors through vigilant observation and prompt action against potential hazards.
- Facilitated law enforcement investigations by delivering critical intelligence obtained through surveillance operations.
- Executed comprehensive incident reporting protocols in response to security breaches and suspicious activities.
- Monitored CCTV footage and conducted ground patrols to ensure comprehensive awareness of facility activities.
- Facilitated team support during high-pressure situations by maintaining composure and employing effective problem-solving strategies.
- Implemented enhanced security measures through regular surveillance and CCTV system monitoring.
- Facilitated collaboration with security team to enhance communication and expedite response during emergencies.
- Maintained daily logs and generated comprehensive reports detailing surveillance activities.
- Surveilled guests to identify potential signs of suspicious or criminal activity.
Surveillance Supervisor/Manger
Empire City Casino
Yonkers, NY
05.2007 - 10.2012
- Oversaw surveillance operations to guarantee adherence to gaming regulations and security protocols.
- Facilitated training and mentorship for staff on surveillance equipment operation and incident response protocols.
- Evaluated video footage to detect suspicious activities and deliver actionable intelligence for investigations.
- Collaborated with law enforcement and cross-functional departments to strengthen security protocols and improve incident resolution processes.
- Designed and executed training programs to enhance knowledge of surveillance technology updates and best practices.
- Directed daily surveillance monitoring operations, ensuring timely incident reporting to management teams.
- Assessed system performance and recommended upgrades or modifications to enhance operational efficiency.
- Spearheaded initiatives to enhance safety protocols, ensuring a secure environment for patrons and staff.
- Mitigated theft and fraud risks by implementing rigorous monitoring of gaming floor activities and transactions.
- Mitigated security threats through comprehensive investigations and detailed report compilation for management review.
- Cultivated strong interdepartmental relationships across casino property to enhance collaboration on shared objectives.
- Facilitated employee development through regular feedback coaching sessions and comprehensive performance evaluations for surveillance team members.
- Led team of surveillance operators, cultivating a professional environment that prioritized precise observation and reporting skills.
- Enhanced incident reporting accuracy by implementing consistent documentation processes and conducting thorough video footage analysis.
Education
High School Diploma - Required
Cardinal Hayes
Bronx, NY06.1984
Skills
Audio monitoring
CCTV monitoring
Public safety awareness
Documentation skills
Reporting skills
Incident documentation
Physical security
Access control
Access point monitoring
Intelligence gathering
Team surveillance
Video surveillance
Asset protection
Investigative techniques
Incident reporting
Suspicious activity monitoring
Large payout supervision
Video stream monitoring
Enforcement of policies and procedures
Suspicious activity surveillance
Accurate event logging
Teamwork
Teamwork and collaboration
Problem-solving
Time management
Theft identification
Attention to detail
Multitasking Abilities
Reliability
Property surveillance
Adaptability and flexibility
Timeline
Surveillance Officer
Suquamish Tribe
04.2013 - Current
Surveillance Supervisor/Manger
Empire City Casino
05.2007 - 10.2012
High School Diploma - Required
Cardinal Hayes