Carlos Zepeda
Chicago,Illinois
Summary
Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.
Overview
20
20
years of professional experience
Work History
Claims adjuster
Total Warranty Services
09.2020 - Current
- Adjudicate and authorize claims within dollar-limit authority, Read, understand and apply contract language
- Answer Inbound calls from repair centers, Customers, Contract Holders
- Respond to inquiries, while providing information and explanations regarding levels of coverage Process and complete all requests and documents in accordance with procedures.
- Assign inspections to repair facilities to verify vehicle failures.
- Review vehicle maintenance history and data entry.
- Examined claims forms and other records to determine insurance coverage.
- Answered customer questions regarding deductibles.
- Documented all investigation activity and presented reports to management.
- Maintained suspicious claims database and prepared reports for supervisors.
Rail Conductor
Norfolk Southern
03.2018 - 09.2020
- Communicated with train dispatchers to obtain and adjust directions.
- Performed air brake and electrical connection coupling.
- Prepared forms, required reports, switch lists and train orders daily.
- Signaled crew members, utilizing hand or flag signals, radio communications and lantern.
- Performed daily inspections on switches.
- Negotiated and directed train and rail cars movement.
- Communicated through various methods to conduct train movement.
- Inspected train in motion and stationary to determine proper functionality.
- Cut, switched and supervised loading and unloading of railcars.
Auto technician
Oak Lawn Mazda
05.2015 - 03.2018
- Perform preventive maintenance and recalls on customer vehicles, pre- delivery inspections on new vehicles, oil changes, brakes, steering suspension, tires
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
Emergency Medical Technician
Lifeline Ambulance Service Inc.
06.2012 - 05.2015
- Respond to emergency and non emergency medical events, transport patients to hospitals and appointments
- Cover sporting and music events
- Performed preventive maintenance on ambulances.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Followed established protocols for professional handling of emergency situations.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Administered CPR, oxygen and other life-saving medical treatments.
human resources specialist
U.S. Army
11.2003 - 01.2009
- Complied with operating procedures to keep unit supplied with proper percentage of manpower(personnel management)
- Prepared and reviewed and presented awards, set up leave and emergency leave, initiated solutions for pay issues
- Infantryman, provide area security.
Auto Technician
Munster Marathon
02.2009 - 06.2012
- Performed preventive maintenance on customer vehicles, brakes, axles, tires oil changes, batteries, engine and transmission swaps
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Skills
- Automobile Appraisals
- HAZMAT Knowledge
- Claims File Management Processes
- Aftermarket Component Installation
- Warranty Claims Process Management
Timeline
Claims adjuster
Total Warranty Services
09.2020 - Current
Rail Conductor
Norfolk Southern
03.2018 - 09.2020
Auto technician
Oak Lawn Mazda
05.2015 - 03.2018
Emergency Medical Technician
Lifeline Ambulance Service Inc.
06.2012 - 05.2015
Auto Technician
Munster Marathon
02.2009 - 06.2012
human resources specialist
U.S. Army
11.2003 - 01.2009
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