Carlos Zepeda
Hialeah,FL
Summary
Results-driven professional skilled in effective communication, conflict resolution, and report writing. Demonstrated ability to assist in community safety and provide valuable insights through thorough investigative reports. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
4
4
Languages
9
9
years of professional experience
Work History
Public service Aide
City of Miami Police Department
Miami, Florida
06.2023 - Current
- Prepared detailed reports on crimes including thefts, traffic accidents, fraud, auto theft, and missing persons to support investigations.
- Directed traffic at intersections to maintain safe flow for vehicles and pedestrians, enhancing community safety.
Interview Clerk
Florida Department of Children & Families
Miami, fl
04.2020 - 06.2023
- Conducted intake interviews to gather client information for determining benefits eligibility, ensuring accurate assessment of client needs.
- Recorded detailed notes during interviews to support documentation processes.
Census Enumerator
Census Bureau
Miami, Florida
08.2020 - 10.2020
- Conducted follow-up visits to ensure completion of surveys in hard-to-reach areas.
- Verified and validated information for completeness and accuracy.
Customer Service Representative
Cobb Theaters
Hialeah, Florida
07.2018 - 03.2020
- Processed ticket sales and managed transactions efficiently.
- Provided knowledgeable recommendations on movie selections and promotions.
- Maintained cleanliness and organization in customer areas of the theater.
Eligibility Worker
Florida Department of Children & Families
Miami, fl
10.2017 - 10.2017
- Reviewed documentation for compliance with state regulations, ensuring accurate eligibility determinations.
- Assessed client applications for public assistance programs, facilitating support for Hurricane Irma victims.
Education
Master of Arts - Global Affairs
Florida International University
Miami, FL06-2025
Graduate Certificate - Crime Anaylsis
University of Central Florida
Orlando, FL12-2023
Bachelor of Applied Science - Criminal Justice
Miami Dade College
Miami, FL04-2022
Certificate - Homeland Security
Miami Dade College
Miami, FL05-2021
Associate of Arts - Criminal Justice
Miami Dade College
Miami, FL04-2020
Skills
- Report writing
- Investigative experience
- Effective communication
- Public relations
- Conflict resolution
- Hand-to-hand combat
Languages
Spanish
Limited
Arabic
Elementary
Portuguese
Limited
Russian
Limited
Affiliations
- Volunteer, Miramar Police Department, October 2017-July 2021
Timeline
Public service Aide
City of Miami Police Department
06.2023 - Current
Census Enumerator
Census Bureau
08.2020 - 10.2020
Interview Clerk
Florida Department of Children & Families
04.2020 - 06.2023
Customer Service Representative
Cobb Theaters
07.2018 - 03.2020
Eligibility Worker
Florida Department of Children & Families
10.2017 - 10.2017
Master of Arts - Global Affairs
Florida International University
Graduate Certificate - Crime Anaylsis
University of Central Florida
Bachelor of Applied Science - Criminal Justice
Miami Dade College
Certificate - Homeland Security
Miami Dade College
Associate of Arts - Criminal Justice
Miami Dade College