Hi, I’m
Kirsten Cameron
San Jose,Ca
Summary
Expertise with supporting program operations by applying strong document management and resource coordination skills to day-to-day needs. Conscientiously address any need and resolve concerns to promote efficiency and maximize service outreach. Proven relationship-building and planning abilities. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Personable administrative experience that offers calendar and personnel management expertise coupled with outstanding communication and multitasking abilities. Proactive and independent professional commended for consistently resolving employee challenges with innovative solutions. Forward-thinking Manager skills with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
10
years of professional experience
Work History
SF Department of Public Health, San Francisco, CA
Public Service Aide
2023.07 - Current (1 year & 2 months)
Job overview
- Disease Prevention & Control Unit
- Performs basic data management and data entry for tracking communicable disease cases and contacts
- Extracts information from medical records, lab reports, and case report forms, and enters data into Excel spreadsheets and web based and Access databases
- Prioritizes incoming disease reports based on urgency of response, according to the unit’s established protocols, and conducts routine follow-up on low priority diseases via faxes to physicians’ offices or send out of patient educational materials
- Requests, receives, and processes pertinent medical records from healthcare providers, hospitals, and laboratories
- Scans various reports and supporting documentation, including medical records
- Saves documentation per unit protocols
- Answering calls and providing general clinic service information.
- Greeted customers and provided assistance with inquiries.
- Provided excellent customer service by answering questions and addressing complaints in a timely manner.
- Performed basic administrative duties such as data entry and filing documents.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Connected individuals with relevant community resources and coordinated referrals.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Maintained accurate records and documented client data in company databases.
- Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
Santa Clara County In-Home Supportive Services, San Jose, CA
Provider
2013.07 - Current (11 years & 2 months)
Job overview
- Weekly tasks consist of meal prepping, medication organizing, prescription pick-up grocery shopping and cleaning
- Drive to doctor’s appointment and assist with errands
- Assist with daily activities for mobility
- Schedule appointments
- Assessed patient's condition, vital signs, and other relevant information for diagnosis and treatment.
Contra Costa Health Plan, Martinez, CA
Compliance Associate
2022.09 - 2023.09 (1 year)
Job overview
- Working for the CCHP CEO on various projects
- Facilitate meetings
- Work with multiple departments within CCHP and connect to external partners
- Handle provider complaints submitted to the Department of Managed Health Care
- Provider trainings set up and establish the right resources for providers in Medi-Cal members
- Lead provider relations projects
- Provide administrative support to CCHP CEO
- Formation of the Community Advisory Committee
- Community Advisory Committee Liaison to community organizations
- Representer for Community Advisory Committee at Meetings
- Prepared the charter and ensured the Community Advisory Committee will comply with the DHCS 2024 contract
- Comply with regulatory requirements and company policies in relation to patient confidentiality
- Member outreach and recruitment
- Prepared PowerPoint presentations, conducted presentations, meeting minutes and created data analysis in spreadsheets
- Program evaluation and program design, making presentations to departments, community groups, and other stakeholders, creating and updating program manuals
- Conducting research for new regulations and state laws CCHP must comply with
- Providing departments with tools to prepare for audits and support the departments with the implementation of new policies and procedures
- Subject expert for contracts, policies, procedures and agreements
- Scheduling and keeping a calendar for upcoming deliverables that are due to DHCS and DMHC
- Collecting and analyzing data and sharing the information with team members and supervisors
- Create action plans
- PDF file merging
- Maintain complex records
- Pulling reports for NCQA Audit
- Budget analysis through audits
- Meet DHCS & DMHC standards for filing reports, updating policies and procedures, and meeting contractual agreements
- Investigate Appeals, Grievances, and Discrimination Grievances
- Investigation fraud, waste, and abuse claims
- File Grievances and Appeals
- Submit Appeals and Grievances to DHCS
- Subpoena Processing
- Reviewed and updated compliance documentation to ensure accuracy and adherence to legal standards.
- Developed and maintained compliance tracking systems for internal use.
- Conducted regular audits of company processes to identify areas of non-compliance.
- Provided advice and guidance on regulatory requirements, best practices, and industry trends.
- Investigated customer complaints related to compliance issues.
- Assisted with the development of new policies, procedures, and training programs related to compliance.
- Created reports summarizing findings from investigations into potential violations of regulations or policies.
- Monitored changes in relevant laws, regulations, and industry standards.
- Analyzed data from various sources to detect patterns indicating possible non-compliance issues.
- Participated in meetings with senior management regarding risk assessment and mitigation strategies.
- Collaborated with other departments to ensure consistent application of compliance rules across the organization.
- Communicated regularly with external stakeholders such as government agencies or industry associations on matters relating to compliance.
- Performed research on proposed legislation that could impact business operations.
- Tracked progress of corrective actions taken in response to identified non-compliance issues.
- Prepared presentations outlining key points from regulatory reviews.
- Coordinated activities between different teams within the organization related to compliance efforts.
- Provided support during external audits conducted by regulatory bodies.
- Researched case law pertaining to specific areas of regulation relevant to the business.
- Maintained a database containing information about all current laws, regulations, policies, and procedures applicable to the organization's activities.
- Identified opportunities for process improvement related to existing compliance initiatives.
- Verified documentation against compliance standards and communicated deficiencies to resolve issues.
- Supported internal and external auditing teams conducting impartial compliance reviews.
- Maintained detailed database of compliance data, activities and actions taken.
- Produced reports outlining assessments completed and follow-up recommendations.
- Investigated reported and identified compliance issues against accepted standards.
- Followed up with licensees to verify adherence to requirements.
- Enforced regulatory policies and procedures across different teams and programs.
- Completed in-depth examinations of financial information to detect compliance issues.
- Collected and reviewed data to identify potential compliance issues requiring further review.
- Issued official approvals in instances of achieved or exceeded compliance standards.
- Conferred frequently with specialists to stay current on compliance requirements and procedures.
- Followed proper protocols for reporting suspected violations to internal personnel or outside governing agencies.
- Reviewed records in cases of potential liability and determined compliance actions.
- Received inquiries and advised on regulations related to Discrimination Grievances, Provider Complaints and HIPAA Violations.
Action Urgent Care, San Jose, CA
Medical Scribe/ Medical Assistant
2022.01 - 2022.12 (11 months)
Job overview
- Communicate & maintain a comprehensive list of active patients to help the provider remain organized
- Authorize Medi-Cal patients
- Document any procedures, medications, injections, and tests that are either ordered or completed by the provider
- Comply with regulatory requirements and company policies in relation to patient confidentiality
- Perform selected medical and administrative duties as directed
- Handle telephone calls from clients, patients, prospective patients, physicians, and pharmacies
- Prepare plans for follow-up care, as directed by the provider, assist in the delivery of primary health care and patient care management and a variety of other duties related to patients’ assessment, treatment, reevaluation, and discharge
- Perform patient injections, take vitals, verify insurance, and report services received in daily reports Work with contracts and agreements
- Using various software platforms to track invoices and reports for Medi-Cal members
- Covid-19 and flu testing, updating digital program reports and processing
- Assisted physicians with documentation of patient visits by entering detailed information into the electronic health record.
- Provided real-time support to physicians during patient encounters and ensured accuracy of medical documentation.
- Reviewed and corrected errors in EHRs for completeness, accuracy, and compliance with established standards.
- Created new patient charts using templates and entered demographic data into the system.
- Collected vital signs from patients prior to their appointment with a physician.
- Verified insurance coverage for upcoming appointments and updated records accordingly.
- Transcribed dictated notes from physicians into EHRs accurately and efficiently.
- Assisted in scheduling follow-up appointments for patients as needed.
- Answered incoming calls regarding medical inquiries or requests for appointments.
- Maintained up-to-date knowledge of medical terminology, anatomy, physiology, pharmacology, abbreviations, diagnosis codes, and laboratory values.
- Scanned documents such as lab results or referral letters into EHRs while ensuring accurate filing protocols were followed.
- Monitored medication refills requested by patients and forwarded them to the appropriate pharmacy.
- Performed clerical tasks such as faxing reports or ordering supplies when necessary.
- Greeted patients upon arrival at the clinic and provided assistance with paperwork or other needs they may have had.
- Prepared examination rooms by stocking supplies, setting up equipment, cleaning surfaces.
- Ensured all forms were completed correctly before submitting them to billing staff for processing.
- Responded to messages sent through secure messaging systems within an acceptable timeframe.
- Compiled reports on various topics related to patient care activities on a regular basis.
- Generated referrals for specialist consultations based on physician instructions.
- Updated patient records with pertinent data obtained from office visits or phone conversations with patients' families.
- Input details about patient histories, physical examinations, medications and other information into physical or electronic charts.
- Demonstrated knowledge of terminology for multiple medical specialties, consistently seeking ongoing training to expand and maintain knowledge base.
- Followed clinicians throughout shift in high-volume, busy environments.
- Used EHR system to manage patient records, always maintaining patient confidentiality according to HIPAA standards.
- Reviewed account information to confirm patient and insurance information is accurate and complete.
- Prepared and sent patient documentation to physician for review and approval via authentication of detailed data entry and facility-specific procedures.
- Documented and initiated tests, scan and other orders.
- Evaluated charts, documents and orders and made timely corrections.
- Captured and transcribed medical record documentation with electronic medical record applications.
- Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
- Reviewed patient records to code and abstract information on medical diagnosis and procedures.
- Informed doctor of urgent patient needs per nursing progress notes.
- Translated medical jargon and short-hand data into correct terminology.
- Determined correct ICD-10 and CPT codes for use in medical record.
- Interpreted medical terminology and pharmacological information to translate information into coding system.
- Monitored duration of basic lab results and screening procedures.
- Checked in patients to collect contact, medical and insurance information.
- Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
- Performed data entry and data retrieval services for inclusion in medical records and transmission to physicians.
- Reviewed medical records for accuracy and completion as required by insurance companies.
- Returned dictated reports for physician's review, signature and corrections and inclusion in patients' medical records.
- Produced medical reports, correspondence and administrative material.
- Set up and maintained medical files and databases.
Golden Vision Optometry, Cupertino, CA
Optometrist Assistant
2021.06 - 2022.05 (11 months)
Job overview
- Warmly greet incoming patients upon taking them back for pretesting before the exam
- Take a patient history
- Organize daily check-ins with provider leadership, individual providers, and their support staff
- Administrative duties including answering telephones, scheduling patient appointments per doctor preferences and transcribing messages for return calls and faxes
- Perform pretesting including blood pressure, NCT, color and stereo, autoperimetry, visual fields testing, auto refraction, NCT, OCT, topography and Optomap retinal exam
- Use lensometer to measure glasses
- Advocate for overall health evaluation (i.e
- Optomap)
- Collect and relay pertinent health and ocular history to the doctor
- Order various types of contact lenses
- Maintain and clean equipment and doctor’s lanes
- Maintain proper levels of pretest/doctor supplies
- Demonstrated flexibility in addressing a broad spectrum of patient requirements and preferences
- Demonstrated ability to cultivate positive patient rapport and build relationships while increase patient-retention
- Manage priorities in a fast-paced environment
- Set priorities and ensure that patient commitments/deadlines are met.
- Assisted optometrists in examining patients, including providing preliminary patient screenings and taking patient medical histories.
- Performed administrative duties such as scheduling appointments and maintaining patient records.
- Measured patients' visual acuity, depth perception, color vision, peripheral vision and eye muscle coordination.
- Explained how to properly insert, remove and care for contact lenses.
- Instructed patients on the proper use of eyeglasses and contact lenses.
- Provided assistance with fitting frames for eyeglasses or contacts lenses.
- Conducted diagnostic tests such as retinoscopy to determine corrective lens prescriptions.
- Ordered optical supplies, maintained inventory levels and restocked shelves as needed.
- Reviewed patient charts prior to examinations to ensure accuracy of information.
- Cleaned and sterilized instruments used during exams or procedures according to established protocols.
- Greeted patients upon arrival at the office and provided them with the necessary forms to complete their visit.
- Verified insurance coverage and collected payments from patients or other third-party payers.
- Prepared exam rooms for upcoming visits by stocking shelves with necessary supplies and ensuring that all equipment is functioning properly.
- Communicated effectively with optometrists regarding patient needs or concerns.
- Educated patients about eye health topics such as nutrition, hygiene, lifestyle habits and disease prevention.
- Assisted optometrists with complex procedures such as refractions or ophthalmoscopy.
- Ensured compliance with applicable laws and regulations related to optometry practice.
- Participated in continuing education activities to stay up-to-date on industry best practices.
- Managed daily operations within the office including ordering supplies, processing paperwork, answering phones.
- Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.
- Assisted with lens and glasses creation and packaging.
- Cleaned and performed minor maintenance on examination equipment and glasses.
- Assisted patients in finding correct medications, eyeglasses and contact lenses.
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Posted refractor receipts, entered data into spreadsheets and alphabetized folders and invoices.
- Sent patient prescriptions to pharmacies and scheduled future appointments.
- Examined eyes with instruments and pharmaceutical agents to determine visual acuity.
- Analyzed chart in preparation of patient engagement to review diagnostic testing, photos and preventive measures needed.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Processed orders for medical supplies and lab equipment.
- Positioned patients properly during examination or treatment for comfort and safety.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Handled general office duties to support administrative staff during peak hours.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Supported administrative staff by processing payments.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Explained treatment procedures and physicians' instructions.
- Assisted back office patient processes to reduce office wait times.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Completed and submitted clinical documentation in accordance with agency guidelines.
- Contacted medical facilities to schedule patients for admission.
Virus Geeks, San Mateo, CA
Test Supervisor
2021.05 - 2022.04 (11 months)
Job overview
- Prepare Covid-19 test kits
- Collecting and analyzing data
- Using software tracking
- Comply with regulatory requirements and company policies in relation to patient confidentiality
- Ensure HIPAA compliance
- Identifying and analyzing problems and propose new ways to perform tasks
- Registered patients to complete testing
- Processed test kits and ensured patients had their identification number to receive their results at a later date
- Gave step by step instruction to completing a Covid-19 nasal swab
- Opening & closing procedures included cleaning and disinfecting supplies and tables
- Wearing PPE : gloves , mask, gown, and face shield
- Trained incoming employees on procedures
- Data entry
- Developed and implemented test plans, strategies, and procedures for software applications.
- Monitored and evaluated the performance of assigned test personnel.
- Provided guidance to staff on the proper application of testing techniques and processes.
- Analyzed system requirements and developed detailed test cases.
- Identified areas of improvement in existing test processes, tools, and methods.
- Tracked defects identified during testing cycles and monitored resolution progress.
- Developed automated scripts to improve efficiency of manual tests.
- Assisted in developing training materials for new testers and updated existing materials when needed.
- Ensured compliance with company policies and industry best practices throughout the entire software development life cycle.
- Performed root cause analysis of failed tests to identify underlying problems or potential risks.
- Contributed to team efforts by accomplishing related tasks as needed.
- Evaluated effectiveness of current systems against future business objectives.
- Collaborated with developers and stakeholders in resolving technical issues during the testing process.
- Recommended corrective actions when necessary based on findings from review sessions.
- Created and maintained database of common and known testing defects.
- Worked with off-site teams to complete timely tests and facilitate smooth product releases.
Milpitas Care Center, Milpitas, CA
Activity Assistant
2020.03 - 2021.04 (1 year & 1 month)
Job overview
- Engage with patients at their bedside via activities
- Assist with exercise
- Creating and updating digital manuals and patient reports
- Reading stories aloud
- Cognitive therapy
- Assisting my patients to talk about their lives, families, past events, and beliefs is also an important part of my job
- Monitor patient advancements, emotional state, and how activities go in order to better service them
- Create monthly plans of activities which are subject to change due to physical and emotional state of patients.
- Assisted in the planning and implementation of activities for residents.
- Performed clerical duties such as filing, copying, and data entry.
- Provided assistance to residents with physical limitations during recreational activities.
- Organized and maintained activity supplies and materials.
- Developed individualized programs for each resident based on their interests and abilities.
- Conducted one-on-one activities with residents who require special attention.
- Participated in facility meetings to discuss resident needs, goals, and progress towards those goals.
- Created weekly newsletters about upcoming events and activities for distribution to staff and residents.
- Maintained records of attendance at all scheduled activities.
- Encouraged participation from residents who are reluctant to join in group activities.
- Taught classes on various topics such as arts and crafts or music appreciation.
- Assessed the overall quality of life of each resident through observation during daily activities.
- Facilitated group discussions around current events or other relevant topics.
- Organized game nights with board games or trivia competitions.
- Helped organize special events such as birthday parties or holiday gatherings.
- Monitored resident behavior during recreational activities to ensure safety.
- Utilized problem solving skills when dealing with difficult situations between residents.
- Provided feedback on how well a particular activity was received by the participants.
- Implemented strategies that encourage socialization among residents.
- Kept activities spaces organized, clean and tidy.
- Coordinated musical guests, movies and other types of resident entertainment.
- Helped residents participate in activities with basic and advanced mobility support.
- Updated facility schedule and related records.
- Assisted residents with developing and maintaining positive social skills, mental aptitude, confidence and strong interpersonal connections.
- Used one-on-one meetings and small groups to engage residents in facility life.
- Maintained adequate supplies to meet activities needs.
- Tracked resident demographics and preferences in order to develop enjoyable activities plans.
- Upheld positive quality of life standards for residents of all ability levels.
- Enforced discipline and policies to protect safety of recreational activity participants.
- Developed events and programs in consideration of needs, abilities and interests of participants.
- Documented individual progress toward meeting treatment goals.
- Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
- Supervised and coordinated work activities of personnel.
- Planned, organized, facilitated and promoted diverse recreational programs.
- Conferred with management to discuss and resolve participant complaints.
- Organized, led and promoted interest in recreational activities.
- Assessed needs and interests of individuals and groups and planned activities accordingly.
- Met with staff to discuss rules, regulations and work-related problems.
- Managed daily operations of recreational facilities.
- Enforced rules and regulations of recreational facilities to maintain discipline and safety.
- Administered first aid and notified emergency medical personnel.
- Completed and maintained time and attendance forms and inventory lists.
Express , Milpitas, CA
Sales Manager
2019.01 - 2020.03 (1 year & 2 months)
Job overview
- Opening the store as a key holder and letting sales associates in
- Opening registers and balancing them
- Printing schedules for the day and planning sales goals
- Leading the team in store recovery
- Dressing mannequins in seasonal outfits quarterly
- Setting floor plans
- Rearranging the store quarterly according to standards set by the district
- Measuring and reporting data for: sales, shipments received, deposits, and loss prevention
- Managing sales associates
- Budget analysis reporting and organizational goal mapping
- Checking sales hourly to stay update
- Providing customer service and handling customer concerns as manager
- Create action plans and display standards for merchandise
- Closing the store and balancing the register
- Sending bank deposits off
- Shipping damaged items
- Tracking incoming shipment
- Emailing closing reports to district manager every night
- Developed and implemented strategies to increase sales volume and profit margins.
- Managed a team of 10+ sales representatives in a fast-paced environment.
- Monitored daily, weekly, and monthly performance metrics to ensure targets were met.
- Collaborated with marketing department to create effective campaigns for products.
- Conducted regular training sessions for new and existing sales staff members.
- Compiled detailed reports on market trends, competitor activity, and customer insights.
- Analyzed customer feedback data to inform product development initiatives.
- Spearheaded initiatives to drive customer loyalty programs and cross-selling opportunities.
- Generated ideas for promotional activities to increase brand awareness among target audiences.
- Implemented incentive schemes to motivate the sales team and boost productivity levels.
- Coordinated closely with other departments such as operations, finance, HR and logistics.
- Ensured that all team members adhered to established processes and procedures.
- Evaluated current systems and identified areas of improvement in order to streamline operations.
- Resolved customer complaints quickly while maintaining high standards of service excellence.
- Utilized advanced CRM software tools to track leads and measure success rates of campaigns.
- Analyzed team performance on weekly basis through review of in-depth reports.
- Collaborated with management to implement marketing initiatives, increasing sales
- Tracked monthly sales to generate reports for business development planning.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
- Executed and created strategic sales plans to expand customer base and extend global reach.
- Performed sales consultations and educated clients on products and services.
- Maintained professional network of potential clients and business opportunities.
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
- Researched and capitalized on emerging opportunities to build business and expand customer base.
- Analyzed business and sales targets using critical problem-solving skills.
- Developed and implemented new sales strategies to update product lines.
- Tracked and analyzed key quantitative metrics and business trends relating to clients and partners.
Hertz, Palo Alto, CA
Branch Manager
2018.01 - 2019.11 (1 year & 10 months)
Job overview
- Prepare for customers by making organizing fleet
- Answer all incoming calls and book reservations
- Customers with insurance claims are provided contracts
- Organize pick up for customers from home, body shops, and car dealerships
- Check in reservations & returns
- Meet sales goals
- Present weekly data reports to structure new goals for business development
- Ensure customer safety buy suggesting all coverage options
- Ensure customer safety with rental vehicles by walking through the car functions and answering any questions
- Complete all online training
- Maintain reports for branch utilization and spending
- Complete data entry & file incident reports
- Working with budgets, contracts, and agreements with insurance providers, car dealerships, and contractors
- Use software platforms to track spending, invoices, and reports
- Make sure cars are picked up from body shops in a timely manner
- Make sure maintenance & registration for vehicles are all up to date
- Organize fleet, OOS, and complete vehicle & cash data entry
- File reports for damaged vehicles and incident reports
- Customer satisfaction number one
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Managed staff scheduling, hiring and training processes.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Analyzed data to identify trends related to products, services, customers and markets served by the branch.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
- Resolved escalated customer complaints in a timely manner.
- Established strong working relationships with external partners such as vendors and suppliers.
- Coordinated promotional campaigns for new products or services in order to boost sales revenue.
- Ensured compliance with established policies, procedures and regulations governing banking operations.
- Created reports summarizing operational performance metrics for senior management review.
- Identified opportunities for process improvement initiatives within the branch.
- Assisted other branches when needed during peak periods or special projects.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Organized professional development programs for employees at all levels of the organization.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Performed regular audits of financial records in order to ensure accuracy.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Planned work schedules to maintain adequate staffing levels.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Designed sales and service strategies to improve revenue and retention.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Analyzed competitors and market trends to facilitate business growth.
- Created and updated financial reports on frequent basis to present information to leadership teams.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Conducted reviews and evaluations for cost-reduction opportunities.
- Created financial management mechanisms to minimize financial risk to business.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Analyzed actual financial results to budget, preparing variance reporting to functional groups.
- Coordinated preparation of external audit materials and external financial reporting.
- Developed invoicing systems and internal controls to boost billing efficiencies.
Anderson Honda, Palo Alto, CA
Receptionist
2017.08 - 2018.09 (1 year & 1 month)
Job overview
- Transfer and connect calls to the correct department for customers
- Close parts orders
- Check warranties for customers and vehicle recalls
- Reach out to customers for appointment confirmations and bookings
- Restock supplies daily
- Close Repair Orders
- Assist parts department with contacting customers and notifying them when parts have arrived and scheduling appointments
- File repair orders & accounting copies
- Data Entry
- Complete sales deposits
- Print service check-in sheets
- Balancing repair orders every 4 hours to ensure repair orders are being closed properly
- Complete end of day balancing reports daily
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Greeted and directed visitors to appropriate personnel and answered average of 50-60 calls and emails daily.
AutoNation Acura, BCD, Santa Clara, CA
Receptionist
2017.01 - 2018.08 (1 year & 7 months)
Job overview
- Provide rental contracts for customers
- Transfer and connect calls to the correct department for customers
- Close parts orders
- Check warranties for customers and vehicle recalls
- Reach out to customers for appointment confirmations and bookings
- Restock supplies daily
- Close Repair Orders
- Sometimes help parts department with contacting customers and notifying them when parts have arrived
- File repair orders & accounting copies
- Scan Documents
- Schedule Uber pickups for customers
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Assisted with special projects assigned by management when required.
Nike, Milpitas, CA
Sales Associate
2014.01 - 2016.12 (2 years & 11 months)
Job overview
- Focused on customer service while meeting all the consumers’ needs
- Cashier
- Working both men’s and women’s apparel
- Working both men’s and women’s footwear
- Maintenance
- Working in the back-stockroom processing both apparel and footwear
- Answer telephones checking stock and over the phone shipping orders
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Suggested ideas for improving store operations and increasing profits.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Maintained cleanliness of store environment including floors, windows, displays.
- Collaborated with management teams to develop innovative marketing strategies.
- Analyzed customer feedback data to recommend improvements in service quality.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
Education
University of Oklahoma , Norman, OK
MASTER’S OF HEALTHCARE LAW from Law
08.2023
Stanford University , Stanford, CA
ORGANIZATIONAL ANALYSIS CERTIFICATE
05.2023
California State University - East Bay , Hayward, CA
BACHELORS OF HEALTH SCIENCES from Public Health
05.2022
California State University - East Bay , Hayward, CA
MENTAL HEALTH AID CERTIFICATION
05.2022
CHABOT COLLEGE , Hayward, CA
ASSOCIATES DEGREE : Social & Behavioral Sciences from Behavioral Sciences
01.2020
Skills
- Project Leader
- Self-starter
- Leadership skills
- Self-motivated
- Excellent interpersonal skills
- Innovative problem solving
- Exceptional communication skills
- Hospitality
- Professional & Technical Expertise
- Managing data
- Data Analysis
- Public Communication
- Management
- Adaptability
- Critical Thinking
- Self-Management
- Medical Terminology
- ICD-10 coding
- HCPCS coding
- Software Knowledge:
- Microsoft Office, Epic, CClink, Dr.Chrono, QuickBooks, Visio
- Appointment Coordination
- Records Maintenance
- Mail Handling
- Data Entry
- Calendar Management
- Business Documentation
- Invoice Processing
- Document Editing
- Office Supply Management
- Meeting Coordination
- Scheduling
- Spreadsheet Development
- Meeting Transcription
- Reliable and Punctual
- Problem-Solving
- Service Oriented
- Record Sorting and Filing
- Process Monitoring
- Data Gathering
- Editing and Proofreading
- Document Review
- Database Entry
- Scanning and Copying
- Records Management Software
- Accounts Payable and Receivable
- Data Recording
- Team Collaboration
- Attention to Detail
- Staff Training
- Scheduling and Calendar Management
- Verbal and Written Communication
- Advanced MS Office Suite Knowledge
- Flexible and Adaptable
- Inventory Assessment
- Expense Reports
- Outgoing Mail Preparation
- Prioritization and Time Management
- Strategic Planning
- Google Drive
- Billing and Invoicing
- Microsoft Office
- Customer Communication
- Event and Activity Planning
- Sorting and Labeling
- Information Processing
- Meeting Planning
- Regulatory Compliance
- Staff Supervision
- Risk Management
- Internal Controls
- Deficiency Documentation
- Reporting Requirements
- Marketing Understanding
- Project Coordination
- Policy Analysis
- Risk Management Strategies
- Controls Evaluations
- Advertising Understanding
- Internal Audits
- Compliance Reviews
- Training and Presentations
- Regulations Enforcement
- Performance Evaluation
- Trend Monitoring
- Safety Compliance
- Audit Coordination
- Records Review
- Legal Compliance
- Reporting Management
- Legal Terminology
- Business Intelligence
- Compliance Training
- License Verification
- Safety Audit Support
- Compliance Monitoring
- Quality Control
- Budget Adherence
- Employer Compliance
- Policy Enforcement
- Human Resources Support
- Public Safety
- Data Verification
- Rule Interpretation
- Document Control
- Law and Statute Compliance
- Licensing Regulations
- Auditing Experience
- Privacy and Confidentiality
- Database Management
- CPR Certified
- Regulatory Issues
- Records Management
- Powerpoint Presentations
- OSHA Regulations
- Records Management Expert
- Audit Documentation
- Policy Development
- Violations and Infractions
- Compliance Reporting
- Performance Review
- Data Security
Interests
TRAP COMMITTEE (Fraud, Waste & Abuse Claims) – CONTRA COSTA
COMMUNITY ADVISORY COMMITTEE – CONTRA COSTA HEALTH PLAN
Volunteer Work:
Feed the homeless - San Francisco, Ca
Foster children with behavior disabilities - Ceres, Ca
Hayward School District - Volunteering making science kits for elementary students Mediator -
Public Health Conference 2022 - Cal State East Bay
Timeline
Public Service Aide
SF Department of Public Health
2023.07 - Current (1 year & 2 months)
Compliance Associate
Contra Costa Health Plan
2022.09 - 2023.09 (1 year)
Medical Scribe/ Medical Assistant
Action Urgent Care
2022.01 - 2022.12 (11 months)
Optometrist Assistant
Golden Vision Optometry
2021.06 - 2022.05 (11 months)
Test Supervisor
Virus Geeks
2021.05 - 2022.04 (11 months)
Activity Assistant
Milpitas Care Center
2020.03 - 2021.04 (1 year & 1 month)
Sales Manager
Express
2019.01 - 2020.03 (1 year & 2 months)
Branch Manager
Hertz
2018.01 - 2019.11 (1 year & 10 months)
Receptionist
Anderson Honda
2017.08 - 2018.09 (1 year & 1 month)
Receptionist
AutoNation Acura, BCD
2017.01 - 2018.08 (1 year & 7 months)
Sales Associate
Nike
2014.01 - 2016.12 (2 years & 11 months)
Provider
Santa Clara County In-Home Supportive Services
2013.07 - Current (11 years & 2 months)
University of Oklahoma
MASTER’S OF HEALTHCARE LAW from Law
Stanford University
ORGANIZATIONAL ANALYSIS CERTIFICATE
California State University - East Bay
BACHELORS OF HEALTH SCIENCES from Public Health
California State University - East Bay
MENTAL HEALTH AID CERTIFICATION
CHABOT COLLEGE
ASSOCIATES DEGREE : Social & Behavioral Sciences from Behavioral Sciences
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