Carlos A Maldonado
Allentown,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Product Specialist
Stitch Fix
Bethlehem, PA
02.2019 - 10.2019
- Conducted market research to identify potential markets for existing products.
- Analyzed customer feedback to improve product design and performance.
- Identified opportunities for cost savings through improved processes related to production or distribution.
- Identified interested or qualified customers to present product information.
- Engaged with key clients to gather feedback and foster strong relationships.
- Implemented quality control measures to uphold product standards and compliance.
- Worked as part of product specialists team to accommodate large crowds.
- Trained new specialists to present company products or services.
- Maintained positive working relationship with fellow staff and management.
- Oversaw daily performance of computer systems.
Team Lead
XPO Logistics
Easton , PA
02.2017 - 05.2018
- Coordinated team resources to achieve project goals.
- Identified opportunities for process improvements, implementing changes when required.
- Delegated tasks appropriately according to individual skill sets.
- Trained new staff in relevant processes and procedures.
- Motivated staff through positive reinforcement techniques.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Collaborated with management team to implement new work procedures or policies.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Oversaw training and development programs to enhance team skills and knowledge.
- Offered training and support to keep team members motivated and working toward objectives.
Customer Service Lead
Burguer King
Barranquita, Puerto Rico
07.2007 - 04.2016
- Developed strategies for improving customer satisfaction levels.
- Monitored team performance against set targets and KPIs.
- Directed customer service staff activities, including training, coaching and performance management.
- Identified opportunities to increase sales through cross-selling products or services.
- Maintained accurate records of customer interactions and transactions.
- Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
- Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
- Consulted with customers regarding needs and addressed concerns.
Lifeguard Supervisor
Job Corp
Barranquitas , Puerto Rico
02.2007 - 05.2010
- Developed and implemented safety policies and procedures for the aquatic facility.
- Provided excellent customer service by addressing patron complaints or concerns in a timely manner.
- Supervised a team of 10+ lifeguards during each shift, ensuring proper coverage at all times.
- Conducted daily inspections of pool equipment, making necessary repairs or replacements as needed.
- Monitored and evaluated staff performance, providing feedback to ensure compliance with lifeguard regulations.
- Organized and led in-service trainings on water safety topics such as CPR and AED certification courses.
Education
Some College (No Degree) - Physical Education And Coaching
Inter American University of Puerto Rico Barranquitas
Barranquitas, PRSkills
- Recruitment and hiring
- Staff Evaluation
- Team Development
- Data Analysis
- Team Building/Leadership
- Data Evaluation
- FLUENT IN English/Spanish
- Cross-Functional Collaboration
- Strategic Partnerships
- MS Office
- Employee Motivation
Languages
English
Professional
Spanish
Native/ Bilingual
Affiliations
- CPR & First AID
- Personal Trainer
- Mentoring Personal
Certification
- Wholesales and retail sales
Timeline
Product Specialist
Stitch Fix
02.2019 - 10.2019
Team Lead
XPO Logistics
02.2017 - 05.2018
Customer Service Lead
Burguer King
07.2007 - 04.2016
Lifeguard Supervisor
Job Corp
02.2007 - 05.2010
Some College (No Degree) - Physical Education And Coaching
Inter American University of Puerto Rico Barranquitas
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