Carlos Alexander Reyes
Danbury,NC
Summary
Warehouse Specialist with proven track record in optimizing operations and enhancing productivity. Strong background in sales management, developed through rapid advancement at Eddie Bauer, leading to expertise in CRM and sales operations. Committed to maintaining high standards of safety and efficiency, with a focus on inventory management and logistics coordination. Recognized for teamwork, problem-solving abilities, and a dedication to continuous improvement in warehouse environments.
Overview
7
7
years of professional experience
Work History
Warehouse Specialist
Amazon
Kernersville, United States
07.2024 - Current
- Implemented innovative workflow solutions at Amazon, increasing operational efficiency by 30%.
- Led teams to reduce error rates by 25% and expedite order fulfillment times by 20%.
- Achieved KPI targets and enhanced productivity through process improvements.
- Managed returns process including inspection of returned goods and restocking shelves accordingly.
- Inspected incoming and outgoing shipments to ensure accuracy of orders.
- Processed customer orders for shipment or delivery.
- Provided training to new employees on safe operation of material handling equipment.
- Prepared shipping documents such as bills of lading, packing lists.
- Conducted daily cycle counts to verify inventory accuracy.
- Reported damaged products or discrepancies between actual count versus expected count.
- Ensured compliance with safety regulations while working in the warehouse.
- Utilized RF scanners for tracking product movement through the warehouse.
- Resolved problems related to receiving, storing, picking, packing, shipping, or delivering merchandise.
Sales Lead
Eddie Bauer
Winston-Salem, United States
11.2023 - 08.2024
- Directed team of sales associates to consistently exceed targets through effective coaching and motivation.
- Executed visual merchandising strategies to maximize product visibility in-store.
- Cultivated extensive product knowledge, delivering tailored recommendations for customers.
- Managed a team of 10+ sales representatives, providing essential guidance and support.
- Conducted regular meetings to review goals and objectives with sales staff.
- Created reports on weekly sales performance for senior management review.
- Resolved customer complaints efficiently while upholding quality standards.
- Identified process improvement opportunities related to product sales.
Sales Associate
Eddie Bauer
Winston-Salem, United States
09.2023 - 11.2023
- Executed cashier duties including accepting payments, issuing receipts, and providing change.
- Tracked sales performance metrics to identify market trends.
- Organized stockroom by size, color, and style for optimal accessibility.
- Maintained current knowledge of store merchandise and policies.
- Demonstrated product features to align with customer needs.
- Processed credit card transactions efficiently and securely.
- Upsold items based on customer preferences and interests.
- Maintained store cleanliness and restocked shelves to ensure inventory availability.
Warehouse Associate
Amazon
Atlanta, United States
12.2020 - 04.2023
- As an Amazon Warehouse Associate, I excelled in managing inventory, picking and packing orders, and loading packages for delivery.
- Verified and stored incoming inventory, reporting damaged goods promptly.
- Accurately selected products using handheld scanners to fulfill customer orders.
- Loaded and unloaded packages onto trucks, ensuring timely delivery.
Dispatcher
Prospect Airport Services, Inc.
Charlotte, United States
01.2020 - 12.2020
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Received and dispatched calls for emergency services.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Developed strategies for improving efficiency within the dispatch department.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Resolved customer complaints related to service issues or delays.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Participated in team meetings discussing changes in procedures or processes.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Ensured compliance with safety regulations and company policies.
- Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
- Maintained logs of all incoming calls and assigned tasks.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
Brand Representative
Abercrombie & Fitch Co.
Winston Salem, North Carolina
03.2019 - 01.2020
- Developed and implemented strategies to increase brand awareness.
- Provided customer service support by responding to customer inquiries via email or phone call.
- Provided training sessions to new team members on branding best practices.
- Prepared detailed reports on customer feedback, sales performance, competitive analysis.
- Organized and carried out promotional events, set up, and tore down event sites and interacted with customers.
- Collaborated with sales teams to align marketing strategies with sales objectives.
- Promoted branding initiatives while maintaining product displays to adhere to corporate standards.
- Built lasting relationships with customers by delivering first-call resolution.
- Increased sales and brand awareness through face-to-face marketing.
- Provided exceptional customer service to enhance brand reputation.
Shift Manager
McDonald's
Pilot Mountain, North Carolina
03.2018 - 06.2019
- Assisted in resolving escalated customer service issues in a timely manner.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Resolved conflicts between employees or customers in a professional manner.
- Monitored inventory levels and placed orders for supplies as needed.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Resolved conflicts between staff members in a professional manner.
- Inspected work areas regularly for cleanliness and organization standards.
- Monitored store operations to ensure compliance with company policies and procedures.
- Coordinated with other departments to resolve customer inquiries in a timely manner.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
Education
High School Diploma -
North Stokes High School
06-2019
Skills
- Sales operations and CRM
- Order fulfillment and shipping
- Inventory management and stock control
- Process improvement and problem solving
- Customer service and client relations
- Team leadership and employee training
- Safety compliance and material handling
- Cycle counting and shipping documentation
Affiliations
- Volunteer work with 200 hours a year with amazon volunteer groups with on site teams or global head offices.
Timeline
Warehouse Specialist
Amazon
07.2024 - Current
Sales Lead
Eddie Bauer
11.2023 - 08.2024
Sales Associate
Eddie Bauer
09.2023 - 11.2023
Warehouse Associate
Amazon
12.2020 - 04.2023
Dispatcher
Prospect Airport Services, Inc.
01.2020 - 12.2020
Brand Representative
Abercrombie & Fitch Co.
03.2019 - 01.2020
Shift Manager
McDonald's
03.2018 - 06.2019
High School Diploma -
North Stokes High School