Carlos Arturo Forero
Shreveport,LA
Summary
Detail-oriented and dependable Installation Technician with over 15 years of experience in IT systems, low-voltage hardware installation, and technical support. Proven ability to install, configure, and maintain electronic security systems including CCTV, access control, network equipment, and communication systems. Strong diagnostic skills, hands-on fieldwork experience, and a background supporting high-demand environments. Bilingual and licensed driver, ready to travel and contribute to Homeland Safety Systems' mission.
Overview
17
17
years of professional experience
1
1
Certification
Work History
IT Support Associate II
Amazon
06.2020 - Current
- Provided technical support for printers, scanners, PCs, and handheld devices.
- Maintained network connectivity and resolved hardware issues on-site.
- Ensured uptime of critical IT systems in a fast-paced warehouse environment.
- Supported asset tracking and compliance with IT policies.
IT Solutions Integrator
Infomedia Service
02.2014 - 12.2016
- Installed, serviced, and supported IT and communications systems in enterprise settings.
- Set up CCTV, printers, cabling, and workstations including network configuration.
- Delivered support on access control systems and helped manage client infrastructure.
Area Manager
Contact: Fabio Trujillo. Phone: +57 1 5463000
Service Director
Linalca Informatica
02.2009 - 01.2014
- Managed IT service operations, supporting customers with hardware/software troubleshooting.
- Trained and supervised technicians in IT support best practices.
- Ensured SLA compliance for customer service operations.
Area Manager
Contact: Claudio Sanchez.. Phone: +57 1 6351055
Service Level Manager
Atento Colombia –
02.2008 - 01.2010
- Supervised LAN/WAN administration and maintained SLA compliance for major clients.
- Led network troubleshooting initiatives, resolving connectivity issues across multi-site locations.
- Delivered technical support and mentored Level 1 engineers.
Education
Bachelor of Science - Engineering Telecomunication
ISPJAE
06-2005
Skills
- Security Systems: CCTV (IP & analog), access control, intrusion detection
- Hardware: Zebra printers, scanners, handheld terminals, thin clients
- Networking: TCP/IP, switches/routers, basic board-level repair
- Tools: Drills, cable testers, multimeters, trenching and concealment tools
- Schematics: Able to read blueprints, electrical drawings, and site maps
- Software: Active Directory, AWS, ITSM tools, security platforms
Certification
- CCNA
- CompTIA Network+
- ITIL Foundations V3
- CompTIA A+ (In Progress)
Timeline
IT Support Associate II
Amazon
06.2020 - Current
IT Solutions Integrator
Infomedia Service
02.2014 - 12.2016
Service Director
Linalca Informatica
02.2009 - 01.2014
Service Level Manager
Atento Colombia –
02.2008 - 01.2010
Bachelor of Science - Engineering Telecomunication
ISPJAE
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