Anthony Ramirez
Chino Hills,CA
Overview
7
7
years of professional experience
Work History
IT Support Associate II
Amazon
02.2023 - Current
- Led IT equipment maintenance and troubleshooting in Amazon Operations, achieving 99.9% uptime for critical infrastructure and ensuring business continuity.
- Responsible for vulnerability management of end user equipment by updating software and fortifying security across the network, resulting in 100% compliance rate with internal security standards and zero breaches to outdated systems.
- Orchestrated the configuration and setup of 50+ workstations per project, leveraging expertise in hardware and software integration to support end-user requirements and elevate operational readiness within Amazon's fast-paced environment
- Collaborated in 5 high-priority site build projects for Amazon Operations, playing a key role in imaging and configuring 50 laptops, preparing 100 Cisco switches for deployment, and establishing robust IDF and MDF setups to bolster network infrastructure.
- Coordinated and managed fiber installation and data drop projects in collaboration with external vendors, ensuring timely and efficient service delivery.
- Developed and implemented a secure asset tracking system, leading to a 30% reduction in IT equipment loss, and introduced an automated alert system that achieved a 95% return rate for checked-out equipment within 24 hours, significantly improving asset management and accountability.
Information Security Analyst
Correlation One
03.2024 - 11.2024
- Participated in a competitive 18-week training program facilitated through real-world case studies to solve business and technical issues.
- Completed weekly interactive cases focused on technical concepts including operating systems and infrastructure, cryptography, ATT&CK framework, and ethical hacking.
- Initiated peer study groups and facilitated lessons on network security and cybersecurity analytics.
Store Associate
In-N-Out
06.2017 - 01.2022
- Led shift operations at In-N-Out by delegating tasks, ensuring seamless functionality during peak periods and upholding service excellence standards.
- Conducted comprehensive training for new hires on food preparation and safety protocols, improving operational standards and compliance with In-N-Out policies.
- Fostered a high-morale, stress-resilient work environment through positive engagement, preparing for the dynamic and high-pressure challenges associated with serving hungry customers as fast as possible.
Education
CompTIA -
Security + (In Progress)
11.2024
Cybersecurity and Information Assurance -
Western Governors University
01.2026
IT Support Internship - undefined
YearUp
01.2023
Skills
- Network Security: Firewall management, Intrusion detection and prevention systems (IDPS), VPN implementation, Network segmentation, Secure remote access
- Diagnosis and troubleshooting of IT issues
- Access Control
- Compliance Management
- Network protocols
- End-user support
- IT standard compliance
- Network monitoring and optimization
- Helpdesk management
- System installation and maintenance
Timeline
Information Security Analyst
Correlation One
03.2024 - 11.2024
IT Support Associate II
Amazon
02.2023 - Current
Store Associate
In-N-Out
06.2017 - 01.2022
CompTIA -
Security + (In Progress)
Cybersecurity and Information Assurance -
Western Governors University
IT Support Internship - undefined
YearUp