CARLOS C TUNNERMANN
Managua
Summary
Dynamic business leader with proven expertise in business development and marketing, adept at team management and coaching. Demonstrates a successful track record in international enterprise restructuring, resulting in improved revenue and profitability. Combines excellent communication and analytical skills to drive sales while enhancing customer satisfaction and operational efficiency. Committed to optimizing processes through effective leadership in fast-paced product industries.
Overview
26
26
years of professional experience
Work History
Business Development Director – LatAm
ESI Electronic Products Corp. - Kitchen Brains
Prospect, Connecticut
12.2013 - Current
- Developed the channel and distribution strategy for high technology Foodservice products and IT SaaS solutions for International Chains in the Latin America Region and Central South Florida
- Assisted client companies in training their respective sales & operations teams in food automation solutions via training seminars, supply user & service manuals and website support
- Leveraged local agents and distributors of foodservice equipment to incorporate IoT solutions into existing equipment in nationwide and international restaurant chains.
- Made a decisive contribution to the change of mindset through training and coaching of the salesforce, technicians, and operations personnel.
- Management Development – Hispanic Clientele in Northern California – Project Financing – Penske Automotive.
- Provided management, marketing, and sales training to sales and finance managers.
- Management Consulting & Market Development, North California – ESI Electronics & Penske.
- Organized events such as conferences, trade shows, networking events. to promote brand awareness.
General Manager - Franchise Operation
Pizza Hut and TGI Fridays International Franchisee
Managua
06.2009 - 12.2013
- Achieved financial success with impacting results of growth in sales for four consecutive years, double digit EBITDA
- Managed and directed the different company departments: Human Resources, Finance, Facilities Maintenance of facilities, Operations, and IT
- Directed the personnel recruitment process, implemented training programs, conducted performance evaluations and supported the continued development of the managerial staff
- Reduced personnel turnover and enhanced tenure through morale-boosting strategies such as effective training policies, personnel reallocation based on aptitude and carefully guided empowerment
- Created & implemented an aggressive Marketing & Advertising program ATL/BTL, menu reengineering and store remodeling
- Executed remodeling and expansion projects for both brands on time & on budget
- Exceeded agreed upon revenue and profit targets through a solid sales & promotion strategy and budget control measures
- Improved business operations by tracking trends and adjusting business strategies to better align with needs
- Identified financial strengths and weaknesses by regularly reviewing KPI's and tracking sheets
- Achieved 12% cost reductions via contract negotiations with suppliers and with utility providers
- Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement
Director Strategic Business Unit - Strategic Markets
Hyundai Power and Energy Services, Inc.
Miami
08.2005 - 06.2009
- Led the successful implementation of base load Heavy Fuel Oil Packaged Power Station (PPS) systems in Central America & Caribbean with over 400 MW deployed equating to over 250% over initial projection
- Half a billion-dollar worth in projects executed
- Effectively lobbied at the highest levels of government & multilateral agencies for project financing, private enterprise fundraising and equity creation
- Introduced the migration to renewable energy solution models in the areas of Waste to Energy, Solar, and Wind
- Involved in all aspects of project deployment from securing PPA agreements to Engineering, Procurement, and Contracting & Commissioning (EPC)
- Managed engineering and technical staff in the areas of project implementation, timeline, supply and chain, training coordination with local and foreign engineers
- Provided Engineering, Procurement & Contracting advice to expansion projects in Ecuador, Panama
Marketing and Sales Manager - Strategic Products Group
Samsung Electronics Latinoamerica Inc.
Miami
03.2002 - 08.2005
- Achieved and exceeded sales goals (145%) of sales target in High End Strategic products in LatAm & Miami Free Zone; from zero to $ 20 million in three years in strategic High Products
- Engineered channel management, strategic planning, product benchmarking, marketing & promotion
- Coached and trained client companies team members via marketing and product training seminars
Marketing Mgr. & Project Leader
Sony Latin America Inc.
Miami
05.1999 - 03.2002
- Achieved 135% sales increase of high-end products (large screen CTV, projection TV and audio components)
- Coordinated advertising and promotional activities in media (above the line - ATL) and shop front activities (below the line - BTL)
- Expanded Cine Digital Sony (CDS) to non-audio video channels aiming at reaching the incorporation of CDS into Home Networking: new homes and apartments to be sold pre-wired for Home Theater
- Extensive product and concept training to company staff, client distributors, homebuilder contractors
Education
Master of Science - International Business and Finance, International Marketing and International Management Development Programs
Central Michigan University
Arlington, VirginiaMaster of Engineering Administration - Engineering Management, Economic Analysis & Engineering Planning, Operations Research
George Washington University
Washington, D.C.Industrial Engineering - Process Management Engineering, Industrial Processes Optimality, Cost Controls
University of Nicaragua (UNAN)
Managua, NicaraguaSkills
- Business Development & Marketing Strategy Int’l
- Public Speaking & Presentation
- Commercial Sales & Distribution Channel Mgmt
- Team Leadership
- Operations Management
- Public Relations Management
- Project Finance & Feasibility
- Project Management
- Consultative Sales & Business Development
- Sales Team building & training
- CRM Pipeline Mgmt: Infor, Sales Logix, Salesforce
Languages
- Fully bilingual English / Spanish
- Reads and understands Portuguese & Italian
Awards
- Awarded President's Gold Star for the most successful turnaround and comp sales growth; Carlson Restaurants Worldwide 2010, 2011 & 2012
- Awarded President's recognition for Highest Same Store Sales 2011 YUM Restaurants International.
- Awarded FY'2013 Highest Sales Growth % in the LatAm Region
- Awarded highest Food Safety recognition from Carlson Restaurants Worldwide 2013.
Hobbies and Interests
Business & world news, travel, meet people and develop long lasting relations
Phone
+505-8124-9178, +1-408-332-0846
Nationalities
- Citizen of the United States of America
- Citizen of Costa Rica
- Citizen of Nicaragua
Affiliations
Business & world news, travel, meet people and develop long lasting
relations
References
References available upon request.
Timeline
Business Development Director – LatAm
ESI Electronic Products Corp. - Kitchen Brains
12.2013 - Current
General Manager - Franchise Operation
Pizza Hut and TGI Fridays International Franchisee
06.2009 - 12.2013
Director Strategic Business Unit - Strategic Markets
Hyundai Power and Energy Services, Inc.
08.2005 - 06.2009
Marketing and Sales Manager - Strategic Products Group
Samsung Electronics Latinoamerica Inc.
03.2002 - 08.2005
Marketing Mgr. & Project Leader
Sony Latin America Inc.
05.1999 - 03.2002
Master of Science - International Business and Finance, International Marketing and International Management Development Programs
Central Michigan University
Master of Engineering Administration - Engineering Management, Economic Analysis & Engineering Planning, Operations Research
George Washington University
Industrial Engineering - Process Management Engineering, Industrial Processes Optimality, Cost Controls
University of Nicaragua (UNAN)
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