Carlos D. Vega Padilla
Summary
Seasoned Parts Manager skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
7
7
years of professional experience
Work History
Parts Coordinator
Caliber Collision
03.2023 - Current
- Enhanced inventory management by implementing an efficient parts tracking system.
- Reduced order processing time through streamlining the parts ordering process.
- Maintained accurate records of all parts transactions, ensuring timely and accurate invoicing.
- Collaborated with service technicians to identify necessary parts for repairs, minimizing downtime.
- Established strong relationships with vendors, resulting in improved communication and faster delivery times.
Parts Manager
Car Craters Collision LLC
02.2022 - 03.2023
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Provided timely, insightful and accurate reports to upper management.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
Technician
Firestone Complete Auto Care
08.2020 - 11.2021
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
Sales Associate
Big 5
10.2019 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
Crew Trainer
McDonalds
02.2017 - 04.2019
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Education
Associate of Arts - Language Interpretation And Translation
Central New Mexico Community College
Albuquerque, NM05.2026
GED -
Central New Mexico Community College
Albuquerque, NM01.2018
Skills
- Inventory Management
- Customer Service
- Teamwork Abilities
- Product Knowledge
- Forklift Operation
- Spanish Translation
- Fluent Bilingualism
- Telephone Etiquette
- Data Entry
- Operating System Expertise
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Parts Coordinator
Caliber Collision
03.2023 - Current
Parts Manager
Car Craters Collision LLC
02.2022 - 03.2023
Technician
Firestone Complete Auto Care
08.2020 - 11.2021
Sales Associate
Big 5
10.2019 - 03.2020
Crew Trainer
McDonalds
02.2017 - 04.2019
Associate of Arts - Language Interpretation And Translation
Central New Mexico Community College
GED -
Central New Mexico Community College
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