CARLOS DANIEL ROCHA
Waxahachie,TX
Summary
Friendly Help Desk Technician with 3 years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
4
4
years of professional experience
Work History
IT Support Technician
SAGU
08.2021 - Current
- Troubleshoot basic Window’s repair
- Re-image computers, repair computers
- Setup and walk-through setup with new employees
- Remotely support and assisted customers with ride range of technical issues.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Completed inventory counts and organized supplies
- Responded to telephone, email and in-person inquiries regarding computer operation, use and repair
Cashier
H-E-B
03.2022 - 08.2022
- Handled cash and appropriate change
- Bagged for customers and clean aisles
- Assisted customers on finding what needed.
- Greeted customers entering store and responded promptly to customer needs.
Cashier
Buc-ee’s
05.2021 - 07.2021
- Handled cash and appropriate change
- Cleaned and rearranged aisle
- Assisted customers and tobacco needs.
IT Technician
Nashville School District
05.2019 - 08.2019
- Programmed 800 new laptops
- Preformed re-wired classrooms
- Repaired laptops and desktops
- Setup rooms with new computer’s and equipment.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Education
Master of Science - Information Technology, Cyber Security
The University of Texas At San Antonio
San Antonio, TX12.2025
BBA - Business Administration
Southwestern Assemblies of God University
Waxahachie, TX04.2023
Skills
- Leadership
- Computer skills
- Disciplined
- Fast leaner
- User Training Expertise
- System Maintenance and Repair
- Issue Resolution
- Software and Hardware Issues
- Organizational Skills
- Office Support
- Technical Installations
Timeline
Cashier
H-E-B
03.2022 - 08.2022
IT Support Technician
SAGU
08.2021 - Current
Cashier
Buc-ee’s
05.2021 - 07.2021
IT Technician
Nashville School District
05.2019 - 08.2019
Master of Science - Information Technology, Cyber Security
The University of Texas At San Antonio
BBA - Business Administration
Southwestern Assemblies of God University
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