Carlos F. Ruiz Espana
Reedsburg
Summary
Dynamic professional with a proven track record in sales analysis and exceptional customer service, honed at Under Armour. Skilled in inventory management and employee training, I excel in optimizing operational efficiency and enhancing team performance. My bilingual proficiency and keen loss prevention strategies contribute to substantial business growth.
Overview
9
9
years of professional experience
Work History
Retail Assistant Manager
Under Armour
Baraboo
08.2020 - Current
- Reconciled returns and exchanges quickly while following established procedures.
- Processed sales transactions via cash register and telephone orders.
- Scheduled staff shifts to ensure adequate coverage during peak hours.
- Conducted regular inventory checks to ensure accuracy of stock levels.
- Analyzed sales figures to identify trends and opportunities for improvement.
- Executed all merchandising directives accurately according to planograms.
- Trained, coached, and mentored new team members on customer service and operational standards.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
Vehicle Assembly Technician
Seats Inc
Reedsburg
03.2019 - 08.2019
- Reviewed blueprints and schematics to fabricate products according to necessary specifications.
- Assembled complex components after careful review of project specifications and directions.
- Installed electrical wiring, fuel lines, brake lines and other mechanical components in vehicles.
- Used hand tools such as wrenches, screwdrivers, pliers and hammers during assembly operations.
Restaurant Waiter
San Antonio Mexican Restaurant
Wisconsin Dells
11.2018 - 06.2019
- Served food and beverages to patrons and confirmed complete orders.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
Lifeguard
Wilderness Resort
Wisconsin Dells
03.2016 - 08.2018
- Monitored area for distress signs and acted immediately in emergencies to alleviate potential injuries or fatalities.
- Inspected recreational areas to satisfy cleanliness guidelines and remove debris.
- Provided assistance to swimmers of varying skill levels.
- Recognized swimmers in need of assistance and acted quickly.
- Patrolled to identify anyone needing assistance and offered immediate care.
Education
High School Diploma -
Reedsburg Area High School
Reedsburg, WI05-2019
Skills
- Sales analysis
- Customer service
- Employee training
- Inventory management
- Loss prevention
- Scheduling staff
- Proficient in Spanish Communication
Languages
Spanish
Native/ Bilingual
French
Elementary
Accomplishments
- Awarded a Scholarship for UW-Platteville in Writing
- Chosen to travel for a Leadership conference for UW-Platteville in New York
Timeline
Retail Assistant Manager
Under Armour
08.2020 - Current
Vehicle Assembly Technician
Seats Inc
03.2019 - 08.2019
Restaurant Waiter
San Antonio Mexican Restaurant
11.2018 - 06.2019
Lifeguard
Wilderness Resort
03.2016 - 08.2018
High School Diploma -
Reedsburg Area High School
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