CARLOS G. SOUZA
New York,NY
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills. With over 5 YEARS of experience in Manhattan. References are available.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Server/Party Leader
Chica and the Don
01.2024 - Current
- Lead Server in Sales (specials/low turnover stock);
- Advisement of customers regarding Modern Latin cuisine;
- Responsible for VIP guests/tables;
- Training of staff.
Captain
Grandeur Hospitality - Oheka Castle
01.2024 - 12.2024
- Lead Server in parties focused in marriages;
- Primary service resource to the bride and groom table and family;
- Coordination of other servers/tables, with GM;
- Training of staff.
Server Captain/Party Leader
Cafe D'Alsace
08.2022 - 01.2024
- Lead Server in parties up to 40 guests;
- Advisement of customers regarding Modern French/American cuisine (house specialty);
- Training of staff.
Server
The East Pole
03.2021 - 07.2022
- Lead Server in Sales (specials/low turnover stock);
- Presentation of different menus with its specials (brunch and dinner):
- Advisement of customers regarding Modern American/Farm to table cuisine (house specialty);
- Coordination of tables and its orders.
Education
Post Grad - Business Management
Lambton College
01.2018 - 1 2019
Skills
Guest engagement
Server training
Hospitality service expertise
Food sales and promotion
Professional appearance
Menu memorization
Sales expertise
Sales techniques
Timeline
Server/Party Leader
Chica and the Don
01.2024 - Current
Captain
Grandeur Hospitality - Oheka Castle
01.2024 - 12.2024
Server Captain/Party Leader
Cafe D'Alsace
08.2022 - 01.2024
Server
The East Pole
03.2021 - 07.2022
Post Grad - Business Management
Lambton College
01.2018 - 1 2019
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