Carlos Henrique De Souza Apolonio
Rondonopolis,BR
Summary
Considerate and professional (Royal Genie) Butler with excellent organization and time management skills. Offering expertise in domestic support and event planning and hosting. Proficient in professional and efficient communication.
Proven professional with extensive experience at Royal Caribbean International, excelling in high end guest relations and event planning. Demonstrated adaptability and problem-solving skills, enhancing customer satisfaction and loyalty. Expert in maintaining discretion and confidentiality, significantly improving client trust and repeat business. Achieved notable success in teamwork and collaboration, contributing to efficient project coordination and execution.
Overview
8
8
years of professional experience
Work History
Royal Genie (Butler)
Royal Caribbean Cruise Line, Caribbean Way, Miami, Florida
2020.01 - Current
- Assisted with event planning and execution, ensuring successful gatherings that left lasting impressions on attendees.
- Enhanced guest experiences by providing personalized and attentive services as per their preferences.
- Maintained professional yet personable relationship with guests by observing social boundaries and standards of privacy and confidentiality.
- Handled confidential personal information with discretion and sensitivity, preserving trust between guests and the company.
- Maintained entire suite schedule and organized events.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Group Coordinator
Royal Caribbean International
2017.11 - 2019.12
- Utilized project management software tools effectively to organize tasks, deadlines, and resources, ensuring efficient project coordination.
- Streamlined communication between departments, resulting in improved efficiency and smoother group events execution.
- Maintained high standards of professionalism in all group interactions by modeling effective communication skills and respectful behavior towards colleagues.
- Created and distributed departmental reports.
- Facilitated open lines of communication between group members and upper management, bridging gaps in understanding and fostering collaborative decision-making processes.
- Monitored calendar and schedule and set up meetings and appointments.
Guest Service Representative
Royal Caribbean International
2017.01 - 2017.11
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Assisted in emergency situations as required while adhering strictly to safety protocols.
Education
Buttler Skills
English Buttler Institute
London, UK09.2021
High School Diploma -
Adventist School
Mato Grosso, BR11.2010
Skills
- Schedule setting
- Discretion and Confidentiality
- Guest Relations
- Etiquette knowledge
- Customer Service
- Event Planning
- Teamwork and Collaboration
- Strong Work Ethic
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Organizational Skills
- Adaptability and Flexibility
- Decision-Making
- Client satisfaction
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
Italian
Limited Working
Timeline
Royal Genie (Butler)
Royal Caribbean Cruise Line, Caribbean Way, Miami, Florida
2020.01 - Current
Group Coordinator
Royal Caribbean International
2017.11 - 2019.12
Guest Service Representative
Royal Caribbean International
2017.01 - 2017.11
Buttler Skills
English Buttler Institute
High School Diploma -
Adventist School
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