Summary
Overview
Work History
Education
Skills
Websites
Certification
Professional Photographer (UPAR Certificated by the Army)
Languages
Timeline
Generic

Carlos J. Robles

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Enlisted Soldier

US Army
08.2020 - Current
  • Secured and protected military property, assets, and personnel.
  • Operated and maintained armored vehicles.
  • Implemented tactics, procedures, and techniques for defense systems.
  • Engaged targets in low-light conditions with night vision equipment.
  • Assembled, disassembled and maintained various weapons for operational readiness.
  • Navigated terrain in hostile and non-hostile conditions, achieving positive outcomes.
  • Responded calmly and professionally to chemical, biological and nuclear threats.
  • Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
  • Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.


Nurse Assistant

Priority Care Services
02.2018 - 07.2020
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.

Security Guard

St. James Security
05.2016 - 03.2018
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Checked and verified photo identification prior to granting facility access.

Sales Assistant

Kokomo
10.2014 - 03.2015
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Established rapport with customers using active listening and interpersonal skills.

Education

Associate of Science - Nursing Assistance

Sistema Universitario Ana G Mendez - Universidad Del Este
Carolina, PR
03.2020

Skills

  • Seizure Precautions
  • Nursing Assistance
  • Resuscitation
  • Disability Care
  • Product and Service Sales
  • Excellent Communication Skills

Certification

  • Unit Public Affairs Training - Three day training

Professional Photographer (UPAR Certificated by the Army)

I'm a freelance Photographer since 2017. Due to my experience, I decided to volunteer to be the Unit Public Affairs Representative for the 189th Cco in the 82nd Airborne Division. While in this position I've been able to take pictures of Promotion Ceremony's, Funerals and image while being in training.

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Enlisted Soldier

US Army
08.2020 - Current

Nurse Assistant

Priority Care Services
02.2018 - 07.2020

Security Guard

St. James Security
05.2016 - 03.2018

Sales Assistant

Kokomo
10.2014 - 03.2015

Associate of Science - Nursing Assistance

Sistema Universitario Ana G Mendez - Universidad Del Este

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Carlos J. Robles