Carlos Javier Santiago Ortiz
South Dartmouth
Summary
Dynamic Store Manager with proven expertise at China PR, excelling in customer service and team leadership. Enhanced customer satisfaction through effective training and mentoring, while streamlining operations and inventory management. Recognized for fostering a positive work environment and resolving customer issues promptly, ensuring a seamless shopping experience.
Overview
9
9
years of professional experience
Work History
Store Manager
China PR
02.2016 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Dispatch Supervisor
Elite Transportation Llc
07.2021 - 02.2025
- Supervised team of Number employees and provided training focused on maximizing overall performance.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Organized regular staff meetings for information sharing purposes, addressing any issues or concerns raised by team members promptly and professionally.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
Office Manager
Elite Transportation Llc
07.2021 - 02.2025
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Staffing Recruiter
Complete Labor Staffing
04.2019 - 08.2021
- Negotiated offers between clients and candidates, ensuring successful placements and long-term retention rates.
- Built strong relationships with clients to understand their staffing needs and deliver tailored solutions.
- Utilized social media platforms, job boards, and networking events for sourcing top talent in diverse industries.
- Developed successful recruitment strategies that resulted in reduced time-to-hire rates across all business units.
- Maintained a comprehensive database of qualified candidates for timely fulfillment of client requirements.
- Enhanced client satisfaction by effectively screening and selecting candidates for various job roles.
Housekeeper
Mariott Hotel
01.2017 - 10.2019
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Education
High School Diploma -
New Bedford High School
New Bedford, MA06.2015
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Team leadership and coaching
- Inventory management
- Cash management
- Retail inventory management
- Shift scheduling
Languages
Spanish
Full Professional
English
Full Professional
Portuguese
Elementary
Timeline
Dispatch Supervisor
Elite Transportation Llc
07.2021 - 02.2025
Office Manager
Elite Transportation Llc
07.2021 - 02.2025
Staffing Recruiter
Complete Labor Staffing
04.2019 - 08.2021
Housekeeper
Mariott Hotel
01.2017 - 10.2019
Store Manager
China PR
02.2016 - Current
High School Diploma -
New Bedford High School
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