Carlos Jose Arce
Orlando,FL
Summary
- Hardworking and passionate job seeker bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Cheddar's Scratch Kitchen
Orlando, FL
06.2025 - Current
- Delivered exceptional customer service, ensuring guest satisfaction throughout dining experience.
- Collaborated with kitchen staff to facilitate timely food preparation and order delivery.
- Trained new servers on menu knowledge and customer engagement strategies.
- Managed multiple tables efficiently, prioritizing tasks to enhance workflow.
Collection Specialist
JP Morgan Chase
Lake Mary, FL
06.2024 - 02.2025
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Health and Life Insurance Agent
US Health Advisors
Orlando, FL
03.2022 - 02.2024
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Leveraged industry knowledge to educate potential clients on the importance of life insurance, resulting in increased policy awareness and sales conversions.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Monitored competitor activity, remaining ahead of market trends and capitalizing on opportunities.
- Finalized sales and collected necessary deposits.
- Collected premiums on or before effective date of coverage.
Rental Sales Representative
Penske Truck Leasing
Orlando
06.2019 - 03.2022
- Developed strong relationships with clients, resulting in repeat business and increased referrals.
- Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Increased rental sales by actively promoting and recommending suitable products to customers.
- Handled financial transactions accurately, maintaining proper documentation for each rental agreement made with customers.
- Analyzed market trends and competitor offerings, adapting strategies as needed to maintain a competitive edge in the industry.
- Assisted in training new employees, sharing best practices for successful rental transactions and customer engagement.
Inventory Specialist
Best Buy
Kissimmee, FL
07.2017 - 03.2019
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
Education
Associate of Arts - General Studies
Valencia College
Kissimmee, FL03.2021
Skills
- Building Relationships
- Client Account Management
- Financial Planning
- Billing Inquiries
- Call center experience
- Computer Proficiency
- CRM Software
- Negotiation and Resolution
Certification
- License - 2-14 & 2-15 Health, Life & Annuity FL License
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
Cheddar's Scratch Kitchen
06.2025 - Current
Collection Specialist
JP Morgan Chase
06.2024 - 02.2025
Health and Life Insurance Agent
US Health Advisors
03.2022 - 02.2024
Rental Sales Representative
Penske Truck Leasing
06.2019 - 03.2022
Inventory Specialist
Best Buy
07.2017 - 03.2019
Associate of Arts - General Studies
Valencia College