Simon Hufford
Summary
Experienced customer service and operations professional with extensive experience in team leadership and client engagement. Proven ability to manage day-to-day operations. Adept at problem-solving in fast-paced settings and committed to delivering exceptional service and operational excellence.
Professional with strong background in talent identification and development. Adept at building and maintaining relationships with team members to achieve collective goals. Known for adaptability, reliability, and results-driven approach. Possesses keen analytical skills, effective communication, and strategic thinking to identify and nurture potential.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server
Kona Grill
11.2025 - Current
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to maintain efficient food delivery and order accuracy.
- Trained new servers on menu details, service standards, and operational procedures.
- Managed multiple tables simultaneously while maintaining a positive dining experience for guests.
- Resolved guest complaints swiftly, enhancing overall customer experience and loyalty.
Baksetball Scout
Independant
10.2024 - Current
- Evaluated player performance and potential through comprehensive scouting reports.
- Collaborated with coaching staff to develop strategic game plans based on scouting insights.
- Analyzed competitor strategies to identify weaknesses and enhance team preparation.
- Utilized advanced analytics tools to track player metrics and improve recruitment processes.
- Conducted in-depth assessments of talent across various leagues for recruitment purposes.
Manager
Tipsy Steer
08.2022 - 11.2025
- Directed daily operations and team performance to ensure seamless service delivery.
- Managed scheduling, inventory procurement, and shift coordination.
- Implemented process improvements to enhance efficiency and customer satisfaction.
Photographer
2nd Swing Golf
03.2021 - 04.2022
- Captured high-quality product images for e-commerce platforms.
- Utilized Netsuite and Adobe Lightroom to manage and edit visual content.
Operations Associate
Dicks Sporting Goods
11.2019 - 06.2020
- Oversaw online order fulfillment and shipping processes.
- Delivered solutions in a fast-paced environment through effective teamwork and independent problem-solving.
Inventory Control Specialist
Target
02.2019 - 11.2019
- Maintained accurate inventory records and optimized stock organization systems.
- Proposed innovative solutions to improve operational workflows.
Lead Teacher
Kindercare
03.2018 - 01.2019
- Developed and adapted lesson plans to meet diverse learning needs.
- Facilitated vocational and social skill development for students.
Solution Team Member
National Recoveries
05.2017 - 01.2018
- Assisted customers with student loan program options via phone, email, and chat.
- Ensured compliance and accuracy in all communications and documentation.
Cafe Associate
Lifetime
10.2016 - 09.2017
- Delivered exceptional customer service and adhered to food safety standards.
- Supported food preparation and service operations.
Footwear Lead
Dicks Sporting Goods
06.2015 - 09.2016
- Led initiatives that enhanced sales and customer retention.
- Delivered product knowledge and personalized service to meet customer needs.
Education
Associate’s Degree - Sports Management
Grand Canyon University
RemoteHigh School Diploma -
Coon Rapids High School
Skills
- Customer Service Excellence
- Effective communication
- Building relationships
- Time Management & Problem Solving
- Leadership & Team Management
- Team development
- Operational Oversight
- Inventory Control & Process Improvement
- Expert tracking
- Physical fitness
- Interpersonal relationships
Certification
- First Aid & CPR Certified
- Bartender License
- Valid Driver’s License
Languages
English
Timeline
Server
Kona Grill
11.2025 - Current
Baksetball Scout
Independant
10.2024 - Current
Manager
Tipsy Steer
08.2022 - 11.2025
Photographer
2nd Swing Golf
03.2021 - 04.2022
Operations Associate
Dicks Sporting Goods
11.2019 - 06.2020
Inventory Control Specialist
Target
02.2019 - 11.2019
Lead Teacher
Kindercare
03.2018 - 01.2019
Solution Team Member
National Recoveries
05.2017 - 01.2018
Cafe Associate
Lifetime
10.2016 - 09.2017
Footwear Lead
Dicks Sporting Goods
06.2015 - 09.2016
Associate’s Degree - Sports Management
Grand Canyon University
High School Diploma -
Coon Rapids High School