Christine Johnson
Eustis
Summary
Proven server with strong customer service skills, adept at enhancing guest experiences and resolving complaints. Committed to boosting sales through effective upselling and maintaining operational efficiency.
Overview
16
16
years of professional experience
Work History
Server
Billys Cafe
Tavares, FL
03.2025 - Current
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Managed inventory of dining supplies to prevent shortages during service.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Streamlined order-taking process to minimize wait times for diners.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Improved dining experience by providing prompt, attentive service to guests.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Processed orders and sent to kitchen employees for preparation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Maximized table turnover rate by managing reservations and seating arrangements.
Server
Robinsons
Apopka, FL
03.2016 - 04.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Monitored inventory levels, assisting in restocking supplies to prevent shortages during peak hours.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in a timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Contributed to inventory management by monitoring stock levels.
- Maintained cleanliness and organization in the dining area, contributing to a welcoming atmosphere.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
Front Desk Clerk
Crosby's Motor Inn
Apopka, FL
02.2010 - 04.2019
- Managed guest check-ins and check-outs efficiently, ensuring a smooth arrival and departure experience.
- Handled guest inquiries and resolved issues promptly to maintain high satisfaction levels.
- Coordinated room assignments and maintained accurate inventory of available accommodations.
- Processed reservations through various systems while ensuring data integrity and accuracy.
- Provided support to housekeeping staff by communicating special requests or maintenance needs from guests.
- Implemented strategies to streamline front desk operations, improving overall workflow efficiency.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and enthusiastically greeted callers.
- Coordinated with vendors for repair and maintenance of hotel.
Server
Roc City Diner
Apopka, FL
02.2014 - 01.2016
- Delivered exceptional customer service, enhancing guest satisfaction and fostering repeat business.
- Managed multiple tables efficiently, ensuring timely order processing and accurate billing.
- Trained new servers on restaurant procedures, menu items, and customer engagement techniques.
- Collaborated with kitchen staff to streamline food preparation and improve service speed.
- Implemented suggestions for menu improvements based on guest feedback and industry trends.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Resolved customer complaints swiftly, demonstrating strong problem-solving skills and maintaining positive experiences.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
High School Diploma -
Boone High School
Orlando, FLSkills
- Guest services
- Customer service
- Food service
- Order management
- Critical thinking
- Conflict management
- Guest reception
- Front desk management
- Guest registration
- Payment processing
- Cash handling
- Transaction processing
- Team collaboration
- Payment collection
- Time management
- Front office support
- Front office management
- Office organization
- Menu knowledge
- Dining experience
- Microsoft office
- Automated telephone systems
- Computer skills
- Point of sale
- Listening skills
- Phone and email etiquette
- Documentation
- Corporate branding
- Guest accommodations
- Task efficiency
- Punctual
- Workstation setup
- Patient
- Customer service excellence
- Patient
- Customer service excellence
- Service speed
Languages
English
Timeline
Server
Billys Cafe
03.2025 - Current
Server
Robinsons
03.2016 - 04.2024
Server
Roc City Diner
02.2014 - 01.2016
Front Desk Clerk
Crosby's Motor Inn
02.2010 - 04.2019
High School Diploma -
Boone High School