Camila Rivera
Miami,FL
Summary
Polished Fine Dining Server known for high productivity and efficiency in task completion. Specialize in menu knowledge, wine pairing expertise, and upscale customer service protocols. Excel in communication, adaptability, and teamwork to enhance guest dining experience and uphold establishment's reputation for excellence.
Overview
5
5
years of professional experience
Work History
Server
Don Maguey
Miami, Florida
12.2024 - 06.2025
- Provided exceptional customer service in fast-paced dining environment.
- Assisted in menu presentations, highlighting daily specials to enhance guest experience.
- Handled customer inquiries and resolved issues to ensure satisfaction during visits.
- Trained new servers on restaurant policies and service standards for consistency.
- Monitored dining area for needs, refilling drinks and addressing guest requests promptly.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Delivered food orders promptly and courteously.
- Stayed informed about daily specials, new menu items, promotions.
- Prepared drinks according to standard recipes.
Server
Sawa
Miami, Florida
06.2023 - 10.2024
- Processed customer orders accurately and efficiently using point-of-sale systems.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Assisted in training new servers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Server
Modena
Washington, DC
01.2022 - 04.2023
- Delivered exceptional service to guests in high-end dining environment.
- Memorized extensive menu offerings and wine pairings for informed recommendations.
- Collaborated with kitchen staff for timely and precise order delivery.
- Engaged with guests through personalized interactions to enhance dining experience.
- Trained new servers on restaurant policies and customer service standards.
- Assisted in organizing special events, including private dining experiences.
- Demonstrated knowledge of wine list and recommended selections based on preferences.
- Accurately recorded orders in POS system while ensuring high-quality service.
Head Server
El Cielo Restaurant
Washington, DC
05.2020 - 11.2021
- Managed dining room operations, ensuring high levels of customer satisfaction.
- Delivered exceptional service in a high-end dining environment.
- Guided customers on history of cuisine and cooking methods.
- Assisted guests with wine selections to complement menu items.
- Served food and beverages, ensuring order accuracy for patrons.
- Arranged place settings with fresh linens and tableware.
- Trained new employees on operational standards and customer service protocols.
- Resolved customer complaints professionally while maintaining positive relationships.
Education
Bachelor of Science - Nutrition Sciences
Montgomery College
Rockville, MD12-2026
Skills
- High-volume dining expertise
- Upscale dining expertise
- Wine pairings
- Customer service excellence
- Point of sale operations
- Team collaboration
- Staff training and development
- Composure under pressure
- Relationship building
- Verbal and written communication
- Friendly demeanor
- High energy and stamina
- Menu memorization
- Food safety standards
- Service prioritization strategies
- Table setting arrangements
- Customer service excellence
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Server
Don Maguey
12.2024 - 06.2025
Server
Sawa
06.2023 - 10.2024
Server
Modena
01.2022 - 04.2023
Head Server
El Cielo Restaurant
05.2020 - 11.2021
Bachelor of Science - Nutrition Sciences
Montgomery College
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