Kassidy Cole
Boca Raton,FL
Summary
Accomplished server with expertise in managing full sections and leading private events. Demonstrates exceptional service in high-pressure environments while maintaining professionalism. Committed to delivering superior dining experiences and consistently exceeding service expectations.
Overview
3
3
years of professional experience
Work History
Server
Kapow Noodle Bar
Boca Raton, Florida
02.2024 - Current
- Provided refined, guest-focused service as the lead event server for intimate and large-scale gatherings, ensuring an elevated and memorable dining experience for each guest.
- Demonstrated adaptability by mastering frequently changing menus and rotating specials, maintaining strong product knowledge to deliver confident, informed recommendations.
- Delivered attentive, detail-oriented service while maintaining composure during peak hours, ensuring timely delivery, accuracy, and guest satisfaction.
Server
Beachcomber Resort & Villas
Pompano Beach, FL
03.2023 - 06.2023
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Informed customers of daily specials and signature menu items.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Server
Biergarten Boca Raton
Boca Raton, FL
10.2022 - 03.2023
- Provided exceptional service to high volume of daily customers.
- Trained new employees to perform duties.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Education
Business
Florida Atlantic University
Boca Raton, FL05-2027
Skills
- High-volume dining expertise
- Relationship management
- Menu knowledge
- Customer upselling strategies
Languages
American Sign Language
Timeline
Server
Kapow Noodle Bar
02.2024 - Current
Server
Beachcomber Resort & Villas
03.2023 - 06.2023
Server
Biergarten Boca Raton
10.2022 - 03.2023
Business
Florida Atlantic University