Carlos Mario Quintero Viloria

· Worked closely with suppliers to ensure timely delivery of materials and components needed for production.

· Coordinated production resourcing to streamline planning, development, manufacturing, and sales processes.

· Coordinated with production teammates to determine scheduling and conflict resolutions.

· Created production schedules by considering deadlines for customer orders and sales forecasting.

· To advise and provide excellent customer service

· Monitor the shipments

· Make reports

· Talk with the carrier about inquiries or needs

· Submit information for the customer such as ETA/delays/POD's

· Quick response when it comes to urgent situations.

· Directed team activities by establishing task

· Provide excellent customer service to the VIP customers of the company

· Experience in gambling sites

· Handle 2 chats at the same time/phone call and emails.

· Executed invoice management to ensure timely processing and accuracy.

· Streamlined employee payroll operations, enhancing efficiency and compliance.

· Administered tax deductions and contributions per regulatory requirements.