Carlos Reyes
Charlotte,United States
Summary
With 18 years of experience in IT, expertise lies in terminal logistics and leading multicultural teams. Deeply passionate about automating the logistics industry and implementing new port technologies for enhanced operational efficiency. Strong interest in Advanced Wireless Infrastructure (Private LTE) and Asset Digitization for future integrations with terminals and CHEs. Establishing a robust Data hub to deliver valuable data for informed business decisions. Focus on developing user-friendly, stable, and transparent customer-facing solutions while prioritizing high cybersecurity standards like IT/OT segregation.
Goal is to maximize ROI and productivity of all implemented technology in a secure way.
Planning professional known for delivering successful project outcomes through precise scheduling and strategic planning.
Valued for collaborative leadership and adaptability in dynamic environments.
Proficient in project coordination and resource management, consistently driving team success.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement.
Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity.
Excel in adapting to fast-paced environments and driving technological advancements.
Overview
18
18
years of professional experience
Work History
Strategy and planning Lead
APM Terminals
08.2023 - Current
- Responsible for the identification, planning and coordination of a set regional portfolio change initiatives, to manage their interdependencies in support of specific business strategies and objectives
- The maintenance of a strategic view over the set of Tech roadmaps, providing the framework for implementing business initiatives, or large-scale change, by conceiving, maintaining and communicating a vision of the outcome of the regional tech transformation roadmap and the associated benefits
- Supporting the regional CIO in developing the regional technology strategy and roadmap
- Bringing strategic objectives and technology strategies together reflecting global and local business needs
- Orchestrating the regional demand portfolio, overseeing adequate delivery from global and regional teams meeting internal customer expectations
- Develop the integrated regional roadmap ensuring full alignment with the regional platforms
- To orchestrate the regional running initiatives ensuring risks are identified and mitigated, plans are aligned with both business and Tech stakeholders
- Ensuring continuous communication with the regional business stakeholders, reporting progress on the regional transformation roadmaps
- Define and maintain region-wide applications/products portfolio management standards, ensure that application portfolio is continuously reviewed and dynamically reshaped to support the modernization and standardization agenda
- Provide regional data insights into regional IT performance on IT service delivery, project execution, cyber status, finance and other KPI's for the regional CIO to steer on improvement and inform the regional senior business stakeholders
- Act as the regional lead for the financial management, control and stewardship of the IT assets and resources
- Work closely with the regional and global platform leads and the Enterprise architecture teams to define the modernization roadmaps for the region
- Optimized production schedules by analyzing demand forecasts and implementing lean manufacturing principles.
- Designed custom tools and fixtures to improve assembly efficiency while maintaining strict adherence to safety standards.
- Evaluated emerging technologies for potential implementation within the facility''s operations framework aimed at increasing manufacturing capabilities.
- Created capacity models for forecasting future resource requirements, enabling informed decision-making around staffing and equipment investments.
LAM Digital Operations Lead
APM Terminals
10.2021 - 08.2023
- As the regional Digital Operations portfolio lead, we began to create a regional team from scratch in which we have defined the Digital Operations portfolio as internal consultas for the LATAM terminals so we can support: Terminal Operating system (Navis N4), standardization and support of Gate Operating systems, EDI messaging, Billing systems, ERP Integrations, Workforce management systems and Asset Digitization
- We work as a link between the terminal teams and global teams facilitating the information flow and communication, leading standard solutions implementations, ensuring standardization, governance, return of investment and excellence on delivery
- I had the opportunity to lead a multi-location and multi-cultural team of professionals with a wide variety of technical and soft skills successfully helping them to do the most out of themselves and develop within the company
IT Manager
APM Terminals
05.2019 - 10.2021
- We started by creating the vision, investment, ROI, revenue and operation strategy around technology aligning with the global vision of the terminal of the future
- We successfully delivered: 1
- Network IT/OT segregation and cybersecurity plan 2
- Disaster Recovery and contingency plans 3
- Data center with processing and storage capacity plans 4
- Industrial wireless connectivity through Private LTE 5
- First in the world Navis N4 and N4 billing in the cloud set up 6
- GPON fiber connectivity around the terminal 7
- State of the art CCTV with OCR and AI capabilities 8
- Central Data Hub 9
- IT assets management ensuring ROI 10
- Strong ITSM based IT team with high governance, risk management, engagement, policies and procedures with a Lean and agile mindset
- We again started from scratch with no Data Center our first step was to create one based on global standards, in which we now host a VMware cluster with 4 servers and an SAN connected via fibre Channel, we host a state of the art CCTV with IA analytics and based on the global network reference architecture which segregated the IT/OT environments in the local network and added security with a mix of solutions (Checkpoint, Cisco and Ubiquiti)
- This set the terminal on a modernization journey in which started with the implementation of a wireless network in this case we decided for a 5G private LTE network by Nokia NDAC setting the right scene for the most important implementation yet which is the Terminal Operating System Navis N4 and N4 Billing, and new solutions to be added with the proper foundations such as Kronos, Salesforce and a robust Access Control System putting the Yucatan terminal on one of the most technologically advanced in the APMT portfolio, always seeking the cost reduction, revenue increase by optimizing the terminal overall operations
- In addition to my IT manager role, I also became a Lean trainer and Ways of working coach for all the functions
Head of IT
UMC ELECTRONICS MEXICO
08.2018 - 05.2019
- Responsible for the creation of the IT team from scratch, creating adopting ITSM methodology, designing the network, backup method, implementing SAP, MES, PBX, access control, computer security, creating IT policies, created KPIs for the department
- Performing communication and training with all departments of the company, dealing with suppliers and reporting to corporate
- Performing continuous improvement processes in the IT area
- In charge of 6 people
Head of IT
Vorwerk Autotec de México SA de CV
09.2016 - 07.2018
- As the IT manager I'm responsible for all the IT operations on the company, including, Desktop Support, SCCM implementation, Networking, Telephony, ITIL implementation, SAP implementation, Data recovery plan, Acronis Implementation, MES implementation, Hardware and software inventory and acquisition, Training, development, Backup, Servers, PFsense startup and support, VPN, VMware as well as the growth and training of the IT staff in the company
System Administrator
IBM
05.2013 - 09.2016
- I'm in charge of all the support of over 160 remote server, including remote and virtual servers, on various operating systems from Windows, linux centOS (red hat), AIX, and ESXi
- I'm responsible for the maintenance such as patching, upgrading and installations from scratch, and their security also troubleshooting all kinds of hardware and in windows scenarios SCCM integration and software packaging and deployment, OS and software problems, including middleware like Websphere application server, IHS, DB2, Load balancers, LDAP, and remote server management using Vmware vSphere 5.1, and HMC
Software Packaging / VMware Specialist
Tata Consultancy Services
01.2012 - 07.2013
- I have been assisting with the creation of packages with installshield as well as the creation and implementation of MST, I've also been involved in the SCCM deployment technology for MSI and software virtualization with App-v
- The tools used for this project were: AdminStudio, Installshield, App-v, ORCA, PStools, VB scripting
- It has been very useful for me to have a high level of experience on windows XP and Windows 7 OS
- Also assisting with a VMware pilot project
- As part of the pilot for VMware level 2 support in charge of all management, documentation and support for the Level 2 VMware applications, servers and virtual machines
- Used tools, VMware ESX, vSphere, VMware View client and VMLab manager
Education
Bachelor of Science - Information Systems Management
Universidad Siglo XXI UNISO
Guadalajara, Jalisco, Mexico01.2012
Information Systems technician - Information Technology
Conalep
Lagos De Moreno, Jalisco, Mexico01.2006
Skills
- IFS ERP
- Navis N4 Terminal Operating system
- Demand forecasting
- Capacity Planning
- Lean Methodologies
- Value stream mapping
- Project Management
- Budget Planning
- Leadership capabilities
- Organizational Skills
- Team Collaboration
- Portfolio Management
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Strategy and planning Lead
APM Terminals
08.2023 - Current
LAM Digital Operations Lead
APM Terminals
10.2021 - 08.2023
IT Manager
APM Terminals
05.2019 - 10.2021
Head of IT
UMC ELECTRONICS MEXICO
08.2018 - 05.2019
Head of IT
Vorwerk Autotec de México SA de CV
09.2016 - 07.2018
System Administrator
IBM
05.2013 - 09.2016
Software Packaging / VMware Specialist
Tata Consultancy Services
01.2012 - 07.2013
Bachelor of Science - Information Systems Management
Universidad Siglo XXI UNISO
Information Systems technician - Information Technology
Conalep
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