Carlos N. Basora
Teaneck,NJ
Summary
Client service professional with extensive experience in delivering tailored solutions and building strong client relationships. Skilled in team collaboration, communication, and problem-solving, with a focus on enhancing client satisfaction and retention. Proven ability to support sales growth and adapt to dynamic environments in the fashion and entertainment industries.
Overview
11
11
years of professional experience
Work History
Client Services Advisor
Turnbull & Asser
New York, NY
10.2023 - 09.2024
- Provided a welcoming environment while maintaining a high level of enthusiasm, warmth and positive attitude.
- Facilitated introductions to bespoke programs and ensured accurate client order management.
- Assisted with custom order measurements and alterations, enhancing customer satisfaction.
- Communicated periodically with the headquarters to maximize client retention and conversion.
- Achieved high levels of client satisfaction through consistent follow-ups on new product launches, and timely issue resolution.
Client Advisor
Ted Baker
New York , NY
05.2021 - 10.2023
- Menswear Atelier and brand expert.
- Led menswear department initiatives in virtual appointments and HERO system implementation.
- Provided managerial support through staff training and development, ensuring high customer satisfaction.
- Played an integral role in contributing to the overall success of the organization by consistently meeting or exceeding performance targets for client service metrics.
- Exceeded store-average KPI metrics(ADH, ADS & UPT). Awarded Titanium Bronze status for achieving $265,316 in YTD sales.
Event Curator
DJ Time Collapser
Los Angeles / New York , NY/CA
02.2015 - 03.2020
- Collaborated with celebrity artists, high-end clients, and institutions to organize parties and diverse special entertainment events for private/VIP clients in the film, art, music and fashion industry.
- Responded promptly to clients, vendors, and staff questions and quickly resolved issues, cultivating strong, long-term relationships.
- Coordinated exclusive events and dining experiences, fostering long-term client relationships.
- Established relationships with reputable hospitality groups in NYC like EMM, Tao Group, Butter Group, and independent venues in Los Angeles such as Warwick, Nightingale, and Club Los Globos.
Co-founder / Creative Director / Stylist
Deux Hommes Magazine
New York , NY
09.2013 - 02.2017
- Oversaw the complete creative direction of Deux Hommes Magazine and website along with it's editorial department.
- Managed contributing editors and content creation.
- Formed relationships with reputable PR companies such as KCD, BPCM, People's Revolution, and Williamson PR.
- Facilitated partnerships with Parsons MFA, Maxim Magazine, WGSN, Fashion Snoops Trend Forecasting.
Skills
Client retention strategies
Team leadership
Bespoke service expertise
Event coordination
Fashion trend analysis
Resourceful collaborator
Technology-focused
Adept receptivity
Volunteer work
Community volunteer motivating individuals within my neighborhood to develop life skills that help improve their life in practical ways.
Languages
English
Native language
SPANISH
Advanced (C1)
C1
Software
WORD PRESS
ZOOM
Languages
English and Spanish
Interests
VOLUNTEER WORKER
Work Preference
Work Type
Part TimeFull TimeWork Location
RemoteOn-SiteHybridImportant To Me
Work-life balanceCompany CultureFlexible work hoursHealthcare benefitsTimeline
Client Services Advisor
Turnbull & Asser
10.2023 - 09.2024
Client Advisor
Ted Baker
05.2021 - 10.2023
Event Curator
DJ Time Collapser
02.2015 - 03.2020
Co-founder / Creative Director / Stylist
Deux Hommes Magazine
09.2013 - 02.2017
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