Diego Espinoza
Hollywood,FL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Client Services Advisor
Jumbo Automotive
Hollywood, FL
01.2023 - Current
- Promoted available products and services to customers during service, account management and order calls.
- Identified opportunities for cross-selling additional products and services that would benefit customers.
- Generated detailed reports on client interaction metrics such as response times, issue resolutions.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Took special orders in person and over telephone, generating additional revenue every month.
- Created marketing materials designed to promote our products and services among potential clients.
Import and Export Coordinator
continental services carrier
Puerto La Cruz / Venezuela, Anzoategui
12.2013 - 01.2018
- Performed risk assessments on potential new suppliers based on financial stability, compliance history.
- Managed inventory levels by tracking stock movements across multiple locations worldwide.
- Directed cargo loading to monitor even distribution of weight.
- Prepared reports summarizing import and export activity for management review.
- Coordinated and monitored the shipment of goods to ensure timely delivery.
- Determined shipping methods and prepared bills of lading, invoices and other shipping documents.
- Checked import and export documentation to determine cargo contents.
- Analyzed pricing trends in foreign markets to determine competitive advantages for export sales.
- Assisted customers with any questions or concerns that arose during the import and export process.
Education
Bachelor Degree - International Business
IUTA
Caracas Venezuela06-2014
Bachelor of Science -
UEP NUESTROS SIMBOLOS
Charallave Edo Miranda Venezuela06-2005
Skills
- Client retention strategies
- Strong empathy
- Client onboarding
- Refunds processing
- Merchandise upselling
- Product and service sales
- Customer account management
- Telemarketing
- Effective communication
- Multitasking capacity
- Data entry
- Customer service excellence
- Warehousing functions
- Estimating
- Analytical thinking
Timeline
Client Services Advisor
Jumbo Automotive
01.2023 - Current
Import and Export Coordinator
continental services carrier
12.2013 - 01.2018
Bachelor Degree - International Business
IUTA
Bachelor of Science -
UEP NUESTROS SIMBOLOS