Carlos O. Gutierrez
Grocery Lead
Ramona,CA
Summary
Proven leader at Albertsons Grocery Store, adept in enhancing customer satisfaction and exceeding sales targets through expert merchandising techniques and exceptional teamwork. Skilled in task delegation and problem-solving, achieving notable improvements in store performance and employee productivity. Demonstrates a keen attention to detail and a positive attitude, driving significant growth and customer loyalty.
Overview
10
10
years of professional experience
Work History
Grocer Lead
Albertsons Grocery Store
11.2022 - Current
- Handled cash register transactions accurately, ensuring proper handling of customer payments and change distribution.
- Promoted a clean and safe shopping environment by regularly maintaining store cleanliness and adhering to safety guidelines.
- Contributed to positive team dynamics with strong communication skills and a collaborative attitude.
- Improved overall store appearance through diligent maintenance of shelves, aisles, and display areas, attracting more customers to explore products on offer.
- Exceeded daily sales targets consistently with excellent product knowledge and persuasive selling techniques.
- Consistently met or exceeded weekly performance metrics related to sales targets, inventory management, or other key indicators set forth by management.
5th Manager
Albertsons Grocery Store
08.2020 - 11.2022
- Evaluated employee performance regularly using objective metrics, providing constructive feedback aimed at fostering improvement and career advancement.
- Cultivated an environment of continuous learning among team members, promoting professional growth opportunities through workshops or seminars.
- Improved team productivity by implementing effective project management strategies and optimizing workflow processes.
- Increased customer satisfaction through timely problem resolution and proactive communication with clients.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Night Crew Clerk
Albertsons Grocery Store
02.2020 - 08.2020
- Provided assistance with heavy lifting tasks, ensuring a safe working environment for both employees and customers alike.
- Maintained a clean and organized store environment for optimal shopping experience by restocking shelves and conducting regular inventory checks.
- Collaborated with other team members to complete nightly tasks efficiently, resulting in consistently meeting deadlines for store opening.
- Reduced waste by properly rotating perishable items according to expiration dates, ensuring freshness for customers.
Merchandise Sales Manager
SeaWorld Parks & Resorts
02.2014 - 02.2020
- Achieved higher customer satisfaction scores by providing exceptional customer service and addressing client concerns promptly.
- Trained and mentored new sales team members to enhance their product knowledge and selling skills.
- Boosted overall store performance through effective staff scheduling, minimizing payroll costs while maintaining superior customer service levels.
- Enhanced the shopping experience by curating a visually appealing retail environment that showcased products effectively.
Education
High School Diploma -
Bonita Vista High School
Chula Vista, CA05.2006
Skills
- Product display
- Sales Promotion
- Merchandising Techniques
- Customer service and assistance
- Task Delegation
- Positive Attitude
- Teamwork and Collaboration
- Stock Rotation
- Product Merchandising
- Customer Service
- Problem-Solving
- Attention to Detail
Languages
Spanish
Native or Bilingual
Timeline
Grocer Lead
Albertsons Grocery Store
11.2022 - Current
5th Manager
Albertsons Grocery Store
08.2020 - 11.2022
Night Crew Clerk
Albertsons Grocery Store
02.2020 - 08.2020
Merchandise Sales Manager
SeaWorld Parks & Resorts
02.2014 - 02.2020
High School Diploma -
Bonita Vista High School
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