Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic
Carlos Rodolfo Mendoza Rosales

Carlos Rodolfo Mendoza Rosales

Agente De Atencion Al Publico
Guatemala ,00

Summary

Driven by a commitment to excellence, I leveraged my call center experience and proficiency in Microsoft Office to enhance customer satisfaction at GOTO Technologies Inc. and EVerise. I streamlined support processes and trained teams, significantly improving service quality. My ability to maintain strong relationships and effectively use CRM tools underscores my comprehensive skill set.

Overview

10
10
years of professional experience

Work History

Associate Product Support Representative

GOTO Technologies Inc
02.2019 - Current
  • Participated in regular product training sessions to stay current on updates and enhancements.
  • Trained new support representatives, ensuring a consistent level of service quality across the team.
  • Streamlined support processes for increased efficiency and improved response times.
  • Conducted regular reviews of support tickets to identify patterns and opportunities for optimization.
  • Contributed to building a positive work environment by maintaining strong relationships with coworkers.
  • Utilized CRM tools proficiently in order to track customer interactions accurately.

Customer Support Specialist for FEDEX Trace Team

Everise
01.2015 - 02.2019
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.

Education

High School Diploma -

Colegio Salesiano Don Bosco
Guatemala
05.2001 -

Skills

Call center experience

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Elementary

Interests

Music, Reading, Travel

Timeline

Associate Product Support Representative

GOTO Technologies Inc
02.2019 - Current

Customer Support Specialist for FEDEX Trace Team

Everise
01.2015 - 02.2019

High School Diploma -

Colegio Salesiano Don Bosco
05.2001 -
Carlos Rodolfo Mendoza RosalesAgente De Atencion Al Publico