CARLOS CHAVEZ
Tempe,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet enterprise goals. Exceptional leader who enjoys challenging projects and developing strategies that generate optimal results. Available for an immediate start date.
Overview
20
20
years of professional experience
Work History
Airbnb Host
Airbnb
03.2023 - Current
- Streamlined booking process for guests with efficient communication and prompt responses to inquiries.
- Ensured clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in timely manner.
- Managed all aspects of hosting experience, from check-in to check-out, ensuring smooth operations for each guest stay.
- Conduct market analysis and set competitive pricing to maximize revenue potential and occupancy.
Payment Innovations Operations Manager
Elevance Health
06.2018 - 04.2023
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Handled staff training initiatives aimed at upskilling workforce to meet value-based program deliverables and business requirements for our external and internal partners.
- Managed value-based programs across 14 states, guiding the accurate implementation of thousands of contracts.
Business Information Analyst
Elevance Health
10.2016 - 05.2018
- Improved data accuracy by implementing rigorous validation processes and cross-referencing with multiple sources.
- Collaborated with cross-functional teams to develop comprehensive data-driven strategies for business growth in California's HMO market.
- Served as subject matter expert for business intelligence and analytics, offering guidance to colleagues and stakeholders on best practices for data-driven decision making.
- Identified trends and patterns in data sets, contributing to development of actionable insights for company capitation initiatives, and identifying $27 million in overpayments.
- Inventoried, and audited service agreements for over 218 California HMO Commercial providers.
Appeals & Grievances Coordinator
Elevance Health
02.2015 - 09.2016
- Collaborated with cross-functional teams to address complex appeal cases, resulting in successful resolutions.
- Assisted in revamping appeals and grievances training program, leading to increased staff competency levels.
- Increased accuracy in case evaluations by conducting thorough research on relevant policies and guidelines.
- Ensured compliance with regulatory requirements by maintaining accurate records and submitting timely reports.
- Met individual goals to close 17 cases per day.
Customer Service Representative
Elevance Health
11.2004 - 01.2015
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into team.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times answering on average 100 calls daily.
- Reduced claim processing time with thorough attention to detail, accurate documentation, and closing over 400 medical claims per day.
- Developed expertise in various insurance products, enabling effective communication of policy details to customers.
Platoon Sergeant/Supervisor of Operations
United States Marine Corps
01.2012 - 11.2013
- Managed platoon budget with diligence, maximizing available resources while minimizing waste or overspending on supplies or equipment.
- Coordinated successful missions through effective communication with adjacent units, higher headquarters, and support elements.
- Conducted thorough risk assessments prior to any operation or training exercise for optimal safety measures.
- Trained, supervised and organized over 1,000 training events involving both U.S. Marines, Georgian Soldiers and civilian contractors.
- Coordinated activities of subordinate personnel to support mission success.
- Planned and coordinated tactical movements of personnel and equipment.
- Advised Maintenance Control Officer regarding needed repairs and material readiness.
- Contributed valuable input during key decision-making processes as integral member of command team.
- Evaluated Batumi Battalion performance regularly, providing constructive feedback that led to overall improvement in individual skills and abilities.
- Collaborated with fellow NCOs to develop innovative tactics and strategies, resulting in improved mission outcomes.
Command Element Platoon Sergeant/Supervisor of Operations
United States Marine Corps
01.2011 - 11.2011
- Improved operational efficiency with meticulous resource management and logistical planning.
- Maintained high levels of morale among Marines, fostering a positive and motivated environment.
- Developed junior leaders through mentorship programs, enhancing their skillsets for future career progression.
- Ensured mission success by effectively overseeing daily operations, personnel assignments, and equipment maintenance.
- Collaborated with fellow NCOs to develop innovative tactics and strategies, resulting in improved mission outcomes.
- Promoted safety awareness within platoon, significantly reducing accidents during training exercises and deployments.
- Coordinated successful missions through effective communication with adjacent units, higher headquarters, and support elements.
- Instilled discipline within unit by consistently enforcing military customs and courtesies.
- Contributed valuable input during key decision-making processes as integral member of command team.
- Recognized for exceptional performance as Platoon Sergeant, consistently receiving top ratings on evaluations and commendations from superiors.
- Trained, supervised and organized over 65 Marines and personnel.
Section Head/Supervisor
United States Marine Corps
01.2009 - 11.2009
- Ensured mission success through diligent planning, preparation, and execution of assigned tasks.
- Maintained property and equipment inventory and crew assignments.
- Enhanced team productivity by providing ongoing coaching and professional development opportunities.
- Conducted performance reviews to identify subordinate strengths and encourage professional development opportunities.
- Developed production schedules to maintain sufficient shift coverage 24/7.
- Submitted work orders to have weapons/optics repaired and checked each one thoroughly upon return to service.
- Trained Iraqi Security Forces, contractors and foreign nationals to develop warfighting and defense capabilities.
Armory Custodian
United States Marine Corps Reserve
11.2004 - 12.2008
- Ensured armory security by implementing strict access control measures and conducting routine inspections.
- Maintained accurate inventory records for accountability and timely reporting of any discrepancies or issues.
- Streamlined weapon issuance procedures by developing a system for tracking weapons and equipment, resulting in reduced wait times and increased efficiency.
- Performed detailed inspections of all incoming and outgoing equipment to maintain the highest level of safety and functionality.
- Coordinated with other departments to ensure smooth supply chain operations, avoiding delays in delivering essential gear to end users.
Platoon Leader/Supervisor
United States Marine Corps
03.2004 - 10.2004
- Promoted culture of professionalism, accountability, and respect among platoon members by setting high standards for behavior and performance.
- Ensured well-being of Marines in my platoon by addressing any personal or professional concerns and providing necessary resources for assistance.
- Planned and coordinated movements of personnel throughout the day to complete educational requirements.
Squad Leader/Team Leader
United States Marine Corps
12.2003 - 02.2004
- Maintained discipline within ranks by enforcing standards of conduct expected from a professional military organization consistently and fairly.
- Assisted subordinates in setting achievable goals aligned with their career aspirations as well as organizational objectives, promoting both personal development and overall unit success.
- Adapted quickly to changing conditions during basic training, allowing the team to maintain focus on primary objectives without being distracted by unforeseen challenges.
Education
Master of Public Health -
University of California - Los Angeles
Los Angeles, CA06.2018
MBA - Finance and Digital Innovation and Information Systems
Pepperdine University
Malibu, CA04.2018
Bachelor of Arts - History
University of California - Los Angeles
Los Angeles, CA06.2015
Skills
- Attention to detail
- Adaptability
- Conflict resolution
- Effective problem-solving
- Quick prudent decision-making
- Team collaboration
- Exceptional leadership and teamwork
- Training and Mentoring
- Resourcefulness
- Exceptional customer service
- Flexible schedule
Timeline
Airbnb Host
Airbnb
03.2023 - Current
Payment Innovations Operations Manager
Elevance Health
06.2018 - 04.2023
Business Information Analyst
Elevance Health
10.2016 - 05.2018
Appeals & Grievances Coordinator
Elevance Health
02.2015 - 09.2016
Platoon Sergeant/Supervisor of Operations
United States Marine Corps
01.2012 - 11.2013
Command Element Platoon Sergeant/Supervisor of Operations
United States Marine Corps
01.2011 - 11.2011
Section Head/Supervisor
United States Marine Corps
01.2009 - 11.2009
Customer Service Representative
Elevance Health
11.2004 - 01.2015
Armory Custodian
United States Marine Corps Reserve
11.2004 - 12.2008
Platoon Leader/Supervisor
United States Marine Corps
03.2004 - 10.2004
Squad Leader/Team Leader
United States Marine Corps
12.2003 - 02.2004
Master of Public Health -
University of California - Los Angeles
MBA - Finance and Digital Innovation and Information Systems
Pepperdine University
Bachelor of Arts - History
University of California - Los Angeles
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