Kendra Brooks
Uber
Tallahassee,FL
1
Certification
30
years of professional experience
Detail-oriented professional with strong organization and communication skills. Proven track record in managing guest experiences and tenant relations, ensuring satisfaction and retention.
Work History
Airbnb Host
3 Years- Implemented pricing strategies based on market trends to maximize occupancy rates.
- Managed guest communications to ensure a seamless booking experience.
- Coordinated property maintenance and cleaning schedules for optimal guest satisfaction.
- Monitored online reviews and feedback, adjusting services based on guest suggestions.
- Ensured a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.
Rideshare Driver
10 Years 10 Months- Provided exceptional customer service by addressing rider inquiries and resolving issues promptly.
- Navigated city routes efficiently, ensuring timely passenger pickups and drop-offs.
- Adapted to changing traffic conditions, optimizing routes for improved ride efficiency.
- Maintained high vehicle safety standards through regular inspections and maintenance checks.
Landlord
6 Years 1 Month- Implemented efficient rent collection processes, streamlining payment tracking and reducing late payments significantly.
- Managed tenant relations to ensure satisfaction and retention through effective communication and prompt service.
- Oversaw property maintenance schedules, coordinating repairs and improvements to enhance property value and livability.
Bus Operator
23 Years 6 Months- Operated transit buses safely, ensuring passenger comfort and adherence to schedules.
- Monitored traffic patterns and adjusted routes for optimal efficiency and timely arrivals.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
Data Entry Clerk
10 Months- Processed high volumes of data with accuracy and attention to detail.
- Reviewed and verified incoming data for completeness and consistency.
- Maintained organized records and ensured timely updates in database systems.
Education
Associate of Arts - Barbering
Associate of Arts - Medical Secretarial Arts
Skills
Organizational skills
Booking management
Conflict resolution
Property management
Communication skills
Customer service
Attention to detail
Certification
- CNP - Certified Notary Public
Timeline
Airbnb Host
Self Employed
08.2023 - CurrentRead More
Landlord
Self Employed
06.2016 - 07.2022Read More
Rideshare Driver
Uber
10.2015 - CurrentRead More
Bus Operator
MBTA
07.1997 - 01.2021Read More
Data Entry Clerk
BayBank
09.1996 - 07.1997Read More
MSOB
Associate of Arts from Barbering
Read More
Katherine Gibbs School
Associate of Arts from Medical Secretarial Arts
Read More