April Crawford
Wofford Heights,CA
Summary
With a proven track record at Albertsons for designing specialty cakes that consistently exceed customer expectations, I bring a unique blend of creativity (hard skill) and exceptional customer service (soft skill). Leveraging strong organizational skills and a knack for guest relations, I've developed a loyal clientele and enhanced guest experiences across various roles, demonstrating adaptability and a commitment to excellence.
Overview
27
27
years of professional experience
Work History
Airbnb Host
Mary Tokita
Wofford Heights
11.2017 - Current
- Ensured a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.
- Resolved conflicts or miscommunications promptly and professionally, maintaining positive relationships with guests even in challenging situations.
- Improved overall guest experience with thoughtful touches such as welcome baskets and personalized notes upon arrival.
- Managed all aspects of the hosting experience, from check-in to check-out, ensuring smooth operations for each guest stay.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Enhanced guest satisfaction by providing personalized recommendations for local attractions and dining options.
- Hosted international travelers from various cultures, adapting communication styles accordingly while maintaining a warm, welcoming atmosphere throughout their stay.
- Developed a comprehensive house manual to provide clear instructions for guests during their stay.
- Customized homes in accordance with luxury and quality standards, continuously surpassing guest expectations.
Cargiver
Jim Girsh
Wofgord Heights
07.2017 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Hotel Maid
Pechanga Hotel Snd Casino
Temecula Ca
07.2010 - 08.2016
- Improved cleanliness standards by implementing thorough cleaning routines and using appropriate cleaning products.
- Maintained a safe and healthy environment for clients by regularly sanitizing surfaces and properly disposing of waste.
- Disinfected bathrooms and removed mold from shower stalls and bathtubs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Engaged positively with residents while cleaning apartments and common areas.
- Ensured timely completion of tasks by managing daily schedules efficiently and prioritizing workload.
- Collaborated with team members to complete large-scale projects in a timely manner, maximizing efficiency.
- Managed laundry duties effectively, ensuring clothing items were treated according to care instructions for optimal results.
- Reduced client complaints through consistent attention to detail and maintaining high quality cleaning standards.
- Supported a welcoming atmosphere within clients'' homes by respecting their privacy while performing necessary duties thoroughly yet discreetly.
- Contributed to the creation of a positive work environment by maintaining open communication channels with colleagues and supervisors.
- Streamlined processes for more efficient task completion through strategic planning and organization techniques.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Assisted homeowner with laundry folding, ironing and pressing.
- Arranged for extra bedding, linens, towels, and furniture to satisfy guests.
- Adapted quickly to new cleaning techniques and equipment when introduced, improving overall productivity levels.
Hotel Housekeeper
Lake Elsinore Hotel and Casino
Lake Elsinore, CA
10.2013 - 07.2016
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Promoted a safe working environment by following safety protocols and reporting any hazards or issues immediately.
- Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
- Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
- Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.
- Collaborated with other housekeeping staff to maintain a positive work environment, resulting in improved efficiency.
- Promoted teamwork among fellow housekeepers through clear communication, shared responsibility, and mutual support during busy shifts or challenging situations.
- Upheld hotel brand standards by consistently meeting cleanliness expectations set forth by management during regular evaluations.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Consistently met or exceeded daily productivity goals while maintaining attention to detail in all cleaning tasks.
Cake Decorater
Albertsons
Murrieta, CA
05.1997 - 10.2010
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
- Improved bakery sales by creating innovative cake designs for holidays and special events.
- Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Packaged and priced each product according to company pricing procedures.
- Managed material inventory and ordered new materials when needed.
Education
Murrieta Valley High
Murrieta CaSkills
- Strong Organization
- Booking Management
- Effective problem solving
- Exceptional communication
- Property Management
- Guest Relations
- Local knowledge
- Calendar scheduling
- Maintenance Coordination
- Social Media Promotion
- Tech-savviness
- Superb hospitality
- Cleaning Standards
- Guest Relations Management
- Vendor Relationship Management
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Teamwork and Leadership
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Front Desk Operations
- Multitasking Abilities
- Reliability
- Excellent Communication
- Computer Skills
- Organizational Skills
- Team Collaboration
- Active Listening
- Adaptability and Flexibility
- Decision-Making
- Hotel operations
- Guest experiences
- Guest Services
- Food and Beverage Operations
- Relationship Building
- Operational Efficiency
- Hotel Management
- Training and mentoring
- Flexible Schedule
- Team building
- Microsoft Office proficiency
- Task Prioritization
- Work Planning and Prioritization
- Room Inspections
Timeline
Airbnb Host
Mary Tokita
11.2017 - Current
Cargiver
Jim Girsh
07.2017 - Current
Hotel Housekeeper
Lake Elsinore Hotel and Casino
10.2013 - 07.2016
Hotel Maid
Pechanga Hotel Snd Casino
07.2010 - 08.2016
Cake Decorater
Albertsons
05.1997 - 10.2010
Murrieta Valley High