Hannin Haifa
Tampa,FL
Summary
Experienced Airbnb host with proven track record of managing successful short-term rental properties. Strong skills in customer service, property maintenance, and conflict resolution ensure consistent positive guest experiences. Significant focus on building strong relationships with guests leading to repeat business and high-ranking reviews. Savvy in using online platforms for marketing, booking management, and communication.
Overview
6
6
years of professional experience
Work History
Airbnb Host
Airbnb
Houston, TX
06.2021 - 06.2024
- Created detailed listings on Airbnb with photos and accurate descriptions of the property amenities.
- Achieved 5-star rating on listing.
- Maintained an organized system for tracking bookings, payments, cancellations, reviews.
- Developed strategies to maximize profits from short-term rentals.
- Resolved customer service issues quickly and professionally when they arose.
- Responded to guest inquiries in a timely manner by phone, email, or text.
Server
First Watch
03.2021 - 12.2023
- Set positive tone for entire dining experience
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy
- Implemented effective communication strategies between front-of-house and back-of-house staff
Server
Ciros Italian Diner
Houston, TX
09.2022 - 01.2023
- Company Overview: Fine Dining Environment
- Wine Bottle Opening experience
- Espresso machine professional
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Monitored dining room for cleanliness and proper set-up at all times.
Customer Service Representative
Target
06.2018 - 02.2021
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
BBA - Business
University of Houston
Houston, TX06.2026
BBA - Interior Design
Houston Community College
Houston, TX05.2026
Skills
- Teamwork and Leadership
- Detail Oriented
- Strong Organization
- Skilled in SketchUp software
- Customer assistance and interaction
- Strong Work Ethic
- Guest Engagement
- Cultural Awareness
Timeline
Server
Ciros Italian Diner
09.2022 - 01.2023
Airbnb Host
Airbnb
06.2021 - 06.2024
Server
First Watch
03.2021 - 12.2023
Customer Service Representative
Target
06.2018 - 02.2021
BBA - Business
University of Houston
BBA - Interior Design
Houston Community College
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