Tristan Jones
Miami
Summary
Dynamic professional with extensive experience as an Airbnb Host at Airbnb Inc., excelling in guest relations management and effective problem-solving. Proven track record of enhancing guest satisfaction through personalized touches and proactive maintenance coordination, resulting in high repeat business. Strong organizational skills and a commitment to seamless booking management drive success in property management.
Experienced with managing guest relationships and property upkeep. Utilizes strong organizational skills to ensure smooth operations and guest satisfaction. Knowledge of handling booking systems and addressing guest concerns promptly.
Overview
8
8
years of professional experience
Work History
Airbnb Host
Airbnb Inc.
01.2023 - Current
- Cold calling & emailing potential property owners, property management companies, HOA's, & landlords for potential short term rental investments.
- Ensured a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.
- Resolved conflicts or miscommunications promptly and professionally, maintaining positive relationships with guests even in challenging situations.
- Improved overall guest experience with thoughtful touches such as welcome baskets and personalized notes upon arrival.
- Managed all aspects of the hosting experience, from check-in to check-out, ensuring smooth operations for each guest stay.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
Leasing Specialist
Ovation
09.2021 - 12.2022
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
- Managed over 103 leases by preparing for renewals and vacancies and enforced occupancy and payment terms.
- Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
Direct Sales Representative
Metronet
08.2017 - 03.2021
- Delivered compelling sales presentations that highlighted key features and benefits of products or services, resulting in increased conversion rates.
- Met customers in homes and businesses to discuss and demonstrate products.
- Provided comprehensive product training to new hires, contributing to their rapid integration into the sales team.
- Increased market share with effective prospecting and lead generation tactics.
Education
No Degree - Business Management
University of Kentucky
Lexington, KY05-2021
Skills
- Strong organization
- Booking management
- Effective problem solving
- Exceptional communication
- Property management
- Maintenance coordination
- Guest relations management
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Teamwork and leadership
Timeline
Airbnb Host
Airbnb Inc.
01.2023 - Current
Leasing Specialist
Ovation
09.2021 - 12.2022
Direct Sales Representative
Metronet
08.2017 - 03.2021
No Degree - Business Management
University of Kentucky
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